
Meet Lília: Front Office & Reservations Manager at Novotel Lisboa
Today, we’re thrilled to share the inspiring story of Lília Dias, Front Office & Reservations Manager at Novotel Lisboa in Portugal.
Lília’s journey from a challenging upbringing to a flourishing career at Accor showcases her resilience, determination, and passion for hospitality.
Join us as we explore her path to success and the role Accor played in transforming her life.
Can you tell us about your early experiences in hospitality?
“I was born in Lisbon, and when I was about 15 or 16, I had my first experience in hospitality at the Marriott in Monaco, as some of my family had emigrated nearby due to the need for more opportunities and a better life.
At the time, I hadn’t completed compulsory education in Portugal since I became pregnant at 17 and had my baby in France, which is why I now speak good French.”
What brought you back to Portugal, and how did you start with Accor?
“As a result of not having the documents to stay in France legally, I was forced to return home. My family had a lot of financial and social needs, so it was imperative that I earn money to feed my daughter.
In the neighborhood where I grew up, there was an integration program for young mothers who hadn’t finished school, so I applied for it.
I looked around for something in hospitality. I didn’t know Accor at the time, but it was French, and that was a good start because I wanted to move to France.
I started at Mercure in 2004 as a trainee in the housekeeping department. Accor received me with great warmth and taught me almost everything I know. They took me on during a very difficult time in my life – I was young, and they were like my family.”
How has Accor supported your growth and development?
“When I started with Accor, they accepted me as I am and always gave me opportunities to grow. When I began at the hotel, the only words I could say in English were ‘Good Morning’ and ‘How are you’.
When I moved from the hotel floors to the restaurant and came into contact with people more often, that’s when I started learning English.
My current manager told me there are lots of opportunities with Accor in Portugal. With help, I prepared for an interview at the ibis hotel opening in Lisbon. I did the interview, then a position in the restaurant at Mercure turned up, and I was given the chance to take it.”
What do you enjoy most about your current role?
“I have a team of 13, plus me. It is a challenge to manage that many people, but I like that – it makes me happy that no two days are the same; it keeps me on my toes.
I need to discover something every day to learn and move on. I love connecting with people.
When I was young, I wanted to work as a flight attendant, meeting different people and destinations every day. When I started my career in hospitality, especially as a receptionist, I realized I could travel by staying in my city because our guests come from all over the world.”
How has working at Accor enriched your life?
“I am such a rich person because Accor invests in me so that I can learn and explore; they have given me things no amount of money can buy. I come from a small neighborhood where very few people have jobs. My role here has allowed me to make something of myself.
My proudest moment was when I moved up to the front office; being a reservations manager gave me the boost I needed, given that I love to organize and make things happen. Ultimately, I would like to be a general manager, and I’m sure I’ll get there!”
“Being a Heartist® is to use the best of yourself to provide a wonderful experience to other people. We all have difficult days, but I love what I do, and I do it with my heart.
I advise anyone new in the industry to take risks, learn as much as you can, and don’t be afraid of responsibilities and new challenges.”
If you’re inspired by Lília’s story and ready to embark on your own adventure in hospitality, explore job opportunities at Accor today.
Discover our latest news!
Latest thinking

Teaser
GeneralContent Type
BlogsPublish date
03/27/2025
Summary
At Accor, we believe that a fulfilling career goes hand in hand with making a positive impact on the world. Sustainability in hospitality is at the heart of our values, and we’re proud to be leadin
__original+(1).jpeg)
Teaser
Revenue Management jobsContent Type
BlogsPublish date
03/27/2025
Summary
What is a Hotel Revenue Manager? A hotel revenue manager at Accor is a strategic leader who drives profitability and shapes the future of the hotel’s financial success. This role goes beyond numb
.jpeg)
Teaser
Culinary jobsContent Type
BlogsPublish date
03/27/2025
Summary
Are you passionate about creating unforgettable dining experiences? Do you dream of honing your skills in a dynamic and inspiring kitchen? At Accor, being a Commis Chef is more than just a job—it’s

Teaser
Revenue Management jobsContent Type
Heartists®’ insightsPublish date
03/05/2025
Summary
As a child, I saw a globe and became determined to travel. As a result, I invested much time and energy in learning languages. I graduated from university in tourism economics and as part of that

Teaser
GeneralContent Type
Heartists®’ insightsPublish date
03/04/2025
Summary
At Accor, all our Heartists® are talents in the making. It is essential that each of them can cultivate their curiosity, by exploring new horizons and developing new skills, in order to be the adve

Teaser
Head Office jobsContent Type
BlogsPublish date
02/17/2025
Summary
You might already be familiar with Accor as a pioneer in the hospitality industry. Perhaps you have already enjoyed a stay in one of our lifestyle destinations, or heard about the latest initiative

Content Type
Heartists®’ insightsPublish date
02/11/2025
Summary
When it comes to career changes, few are as transformative as Olivier Eyriac’s journey. From a Carpenter in the construction industry to a Maintenance Manager in the hotel sector, Olivier has embra

Teaser
Finance & Audit jobsContent Type
BlogsPublish date
02/11/2025
Summary
At Accor, finance goes beyond numbers—it powers innovation, supports sustainable growth, and enables seamless guest experiences in over 110 countries. A career in finance at Accor opens the door t

Teaser
Tech and Digital jobsContent Type
BlogsPublish date
02/11/2025
Summary
What do you do in an IT job? Looking for a career in Information Technology that combines innovation, global opportunities, and the chance to shape the future of hospitality? At Accor, IT roles g

Teaser
Hotel Management jobsContent Type
Heartists®’ insightsPublish date
01/17/2025
Summary
At Accor, we believe in fostering talent, supporting growth, and empowering individuals to reach their full potential. As part of our commitment to career progression, we sat down with Rafael Fröh
Latest jobs
Salary
Location
Raffles Bali, South Kuta, Indonesia
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Temporary
Locations
South Kuta
Job Category
Executive & Hotel Management
Description
Manage the operations of the Housekeeping Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objec
Reference
e03f2d5e-b357-4a5b-9711-1c135774b33e
Expiry Date
01/01/0001
Salary
Location
ibis Tbilisi City, Tbilisi, Georgia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Tbilisi
Job Category
Executive & Hotel Management
Description
ibis Tbilisi City is seeking a dynamic and experienced General Manager to lead our hotel operations in the heart of Tbilisi, Georgia. As the General Manager, you will be responsible for overseeing all
Reference
5a5997dc-d108-43b4-81f4-ec9460117eab
Expiry Date
01/01/0001
Salary
Location
, Central Jakarta, Indonesia
Experience Level
Director
Job Schedule
Full-Time
Brands
MERCURE
Job type
Temporary
Locations
Central Jakarta
Job Category
Finance
Description
This position is responsible for the overall financial management of the hotel, including financial reporting, budget and forecast preparation, as well as the development and maintenance of adequate i
Reference
6932cfd1-9e52-4c18-a557-36237c7011ad
Expiry Date
01/01/0001
Salary
Location
Mercure Kuala Lumpur Shaw Parade, Kuala Lumpur, Malaysia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kuala Lumpur
Job Category
Rooms
Description
Assisting guests with check-in and check-out procedures Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms Handling guest complaints and resolving th
Reference
ba503bbd-12b3-45af-aff3-3c04c97f1674
Expiry Date
01/01/0001
Salary
Location
PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Auckland
Job Category
Engineering & Maintenance
Description
PLAY TO YOUR STRENGTHSPullman Auckland is looking for Maintenance Technician to assist the Engineering team in the day-to-day operation of the maintenance requirements of the hotel. This diverse role
Reference
002ccd89-747a-4532-a7c2-954303be2421
Expiry Date
01/01/0001
Salary
Location
Sofitel Los Angeles at Beverly Hills, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your
Reference
c9196ab2-50f1-4ab1-a562-5c0dc2134c73
Expiry Date
01/01/0001
Salary
Location
Sofitel Los Angeles at Beverly Hills, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Housekeeping Room Attendant Taking pride in every corner of each room that you clean, your impeccable standards will surpass our guests’ expectations. Ensuring their stays are memorable as well as co
Reference
a91f32e3-3561-435d-b45b-68f9ea99b87e
Expiry Date
01/01/0001
Salary
Location
Sofitel Los Angeles at Beverly Hills, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Los Angeles
Job Category
Sales & Marketing
Description
Sales & Marketing CoordinatorJob Summary: The Sales & Marketing Coordinator plays a crucial role in the success of a hotel's sales and marketing efforts. This position involves supporting the sales te
Reference
9e6ccb32-09f5-48d8-9840-d8cceaafd16e
Expiry Date
01/01/0001
Salary
Location
Sofitel Los Angeles at Beverly Hills, Los Angeles, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Los Angeles
Job Category
Food & Beverage
Description
Riviera 31 Bartender (PT)Create memorable mixology. Here you can indulge your curiosity and passion for different flavours and ingredients. Extending your knowledge of cocktails, spirits and beers,
Reference
dda73303-4c14-4b24-9ea6-3d518de175c0
Expiry Date
01/01/0001
Salary
Location
, West Hollywood, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
West Hollywood
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-hou
Reference
f1a487f2-4f40-48f0-8dbc-bc81cab61001
Expiry Date
01/01/0001