How an Assistant Housekeeper at Accor shapes exceptional guest experiences

What does it take to thrive in hospitality? For Halima Chelkha, the answer is passion. 

Now an Assistant Housekeeping Manager at Mercure Rif Nador in Morocco, Halima’s journey shows how a role in hospitality is a path that builds confidence, sharpens leadership, and inspires genuine connection every step of the way. 

What does an assistant housekeeper do?

An assistant housekeeper is much more than someone who oversees tidy rooms, they’re a key player in delivering an exceptional guest experience. 

In her role, Halima champions the heartbeat of the housekeeping department, leading her team with purpose, nurturing a culture of care, and setting the highest standards of cleanliness and hospitality. 

She embraces the challenge of keeping everything running seamlessly, all while uplifting her Heartists® and making every guest feel truly valued. 

This role calls for not just organisation and adaptability, but a compassionate leader who inspires and empowers others to bring their best every day.

Why choose a housekeeping career at Accor?

“I chose this industry because it combines rigor, organization, and human interaction, qualities that are very important to me,” says Halima. 

Working at Accor means joining a community that champions innovation, excellence, and the growth of every Heartist®. 

For Halima, it became the perfect place to expand her skills while honoring the values that matter most to her. Our welcoming culture, worldwide reach, and dedication to nurturing talent create a space where careers don’t just grow, they thrive.

Skills of an assistant housekeeper 

For Halima, success in housekeeping begins with a genuine passion for service and an eagerness to keep growing. Her journey has been one of continuous learning, developing expertise in team leadership, quality assurance, and creating memorable guest experiences. 

Today, she uses those skills to guide, support, and uplift others around her.

As an assistant housekeeper, you learn to communicate with clarity, lead with confidence, and pay attention to the details that make a big difference. 

It’s a role that shapes resilient, thoughtful leaders, people who can stay composed under pressure, earn trust through action, and inspire excellence through care. 

Growing into a leadership role like assistant housekeeping manager

Halima’s advice is clear: “Never stop learning. Be patient with yourself. Build relationships. Embrace mistakes. Set clear goals.” 

These are the principles that have shaped her success. Starting in entry-level roles and growing through hard work and mentorship, she’s proof that the path to leadership is open to anyone willing to walk it with purpose.

We provide the training, support, and global mobility to help you grow from housekeeping team member to assistant housekeeper, and beyond. 

If you’re committed to excellence and eager to make a difference, there’s no limit to how far you can go.

Your future in housekeeping starts here

Halima’s journey is a powerful reminder that a role in hospitality is so much more than daily tasks; it’s about leading with heart, growing through every experience, and creating lasting impact. As an assistant housekeeper, you don’t just support a team, you elevate it. 

You help shape moments that matter for guests and Heartists® alike. And with a global leader like Accor by your side, each day brings new opportunities to grow, lead, and truly make a difference.

Ready to take the next step? Discover what’s possible as an assistant housekeeper at Accor, where your story, your strengths, and your aspirations are not only welcomed but celebrated.