Discovering the role of a Head Waitress: Fiona Jabri’s Story at ibis Paris Coeur d'Orly

Are you curious about what it means to be a head waitress and why this role can be so rewarding? 

Meet Fiona Jabri, Head Waitress at ibis Paris Coeur d'Orly, whose journey into hospitality shows how this career can bring growth, connection, and pride every single day.

Learn about Fiona’s experience and join us as we answer common questions about working as a head waitress, giving you a real glimpse into this vibrant role at Accor. 

What does a head waitress do at ibis Paris Coeur d'Orly?

Fiona explains that as a head waitress, her role goes beyond serving tables; it’s about creating a welcoming atmosphere and leading a team. 

She ensures smooth service, builds strong relationships with colleagues and guests, and helps maintain a lively, organised environment. 

Every day brings new opportunities to connect with people and deliver memorable experiences.

How Fiona started her journey as a head waitress

Fiona’s path began with a work-study programme at ibis Bercy, allowing her to learn on the job. 

In 2019, she joined ibis Paris Coeur d'Orly as a head waitress and has grown professionally ever since. 

Her role gave her space to develop skills, take on responsibilities, and become a trusted leader in her team.

What makes being a head waitress at Accor special?

For Fiona, it’s the people. She highlights the kindness, team spirit, and genuine care that define Accor’s culture. 

“Especially during my pregnancy, the support from my colleagues helped me navigate challenges with ease. That sense of family and compassion is what makes this role feel meaningful and fulfilling every single day.”

Why hospitality is a great career choice for a head waitress

Fiona recommends hospitality to anyone ready to learn and grow. She loves the variety of people she meets, the chance to develop new skills, and the feeling that no two days are the same. 

While challenges exist, the supportive team environment helps overcome them, turning every day into an adventure.

What does being a Head Waitress and a Heartist® mean to Fiona?

Being a Heartist® means putting your heart into every interaction, welcoming guests warmly, listening carefully, and working with passion. 

For Fiona, it’s more than a job; it’s a way of being that reflects generosity and commitment. She takes pride in seeing returning guests feel at home year after year, knowing she’s helped create that special experience. 

Our teams, our customers, our hotels, and our environment are at the heart of our concerns. 

What advice does Fiona have for aspiring head waitresses?

"Stay curious, open, and committed, every experience is a chance to learn, even the difficult ones. Kindness and a smile can make all the difference, so never stop chasing your dreams."

Is being a head waitress the right career for you?

Fiona’s story shows that being a head waitress at Accor means much more than serving tables; it’s about connection, growth, and belonging. 

If you want a role where you can lead with heart, learn every day, and be part of a caring team, this could be the perfect path.

Ready to take the next step? Explore head waitress opportunities at Accor and discover a career where your passion truly makes a difference.