Accor At a Glance
290 500+ Heartists
5 400+ hotels
40+ Brands 
110 Countries 

We are Accor. We are a worldwide Augmented Hospitality leader. We are hospitality experts who place people at the heart of what we do. Creating new connections & emotions for our guests, and nurturing a real passion for service and achievement beyond limits.


We’re so much more than hotels — we’re creating innovative lifestyle experiences, whether you are looking to stay, work, or play with us. Blaze your trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.


Whilst our industry and Group are experiencing major transformation, we want to emphasize our commitment to respecting our common heritage as we evolve. We do so through our unique culture, which is what truly distinguishes us as a brand. Most significantly, we strive to maintain this change while respecting all individuals and our planet.

Our Culture 

We Are Heartists® 

"Heartist®” describes both our culture and who we are. Everything we do comes from the heart. We believe in human connections and real emotions.

Our Values

Guest Passion We obsess over our customers. 
Our guests are the driver of our decisions  and our actions. We put them first, we care for them. We go the extra mile for them. 
We enjoy doing it.
Respect We are connected with the world, and to others.
We enjoy the mix of cultures.  
We are proud of our differences. We put you first and we value you, whoever you are. 
We care for the planet.
Sustainable Performance We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live, and protect the planet that you visit
Innovation We dare to challenge the status quo.  We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
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Trust Hospitality is a team sport, and we’re stronger  when we trust and support each other.
We believe in natural kindness, respect  our differences and value all voices. We work as one team, to say what we do,  and do what we say.
Spirit of Conquest Our guests are globetrotters, and so are we. We want to be where they want to be. We explore,  we initiate, and we develop. We are ambitious for our guests. We make the impossible possible,  we have fun doing it.