.jpg?v=9e0d568cfac5db126353f8aa34d5a649)
Top 10 must-have skills to thrive in a hospitality career
What are hospitality skills?
Hospitality skills are the key attributes and abilities that enable professionals to thrive in a fast-paced, customer-focused environment.
From effective communication and problem-solving to teamwork and cultural awareness, these skills are essential for delivering exceptional guest experiences and ensuring smooth operations.
In the hospitality industry, it’s not just about serving guests - it’s about creating memorable moments that exceed expectations. At Accor, we emphasise developing these key skills to empower our Heartists® to grow and excel in diverse roles across the globe.
What are the key skills of hospitality?
- Communication
Clear and friendly communication is essential in hospitality. Whether interacting with guests or colleagues, conveying information effectively helps create a seamless experience. We foster a culture of open dialogue, ensuring smooth operations and guest satisfaction. - Customer service
Putting guests at the heart of everything is what makes hospitality special. Delivering personalised, memorable experiences is key to guest loyalty. Our Heartists® take pride in going above and beyond to exceed expectations at every touchpoint. - Teamwork
The best hospitality operations thrive on collaboration. Working well with others ensures smooth service and positive outcomes. At Accor, we believe in the power of teamwork and create a supportive environment that helps our teams succeed together. - Problem-solving
Unexpected challenges are part of the hospitality world. Being able to think quickly and find solutions ensures guests leave happy. Our comprehensive training programmes equip employees with the confidence to handle issues efficiently. - Cultural awareness
With brands across the globe, understanding and respecting different cultures is vital. At Accor, we celebrate diversity, encouraging our Heartists® to embrace and learn from various cultural perspectives. - Attention to detail
In hospitality, it’s the small details that make a big difference. Whether it's perfect room setups or personalised service, detail matters. Our luxury standards at Accor demand meticulous attention to ensure every guest’s experience is flawless. - Adaptability
Hospitality is fast-paced, and being able to adapt quickly to changing situations is a must. We train our Heartists® to stay flexible and excel in dynamic environments, ensuring they can handle whatever comes their way. - Multitasking
Handling multiple responsibilities at once is a core skill in hospitality. Whether it’s managing guest check-ins, taking orders, or responding to requests, being able to juggle tasks efficiently ensures everything runs smoothly. It requires strong organisation, quick thinking, and the ability to prioritise under pressure. - Work ethic
A strong work ethic—dedication, hard work, and a positive attitude—is the foundation of success in hospitality. At Accor, we value professionalism and passion, which empower our teams to deliver excellence every day. - Emotional intelligence
Emotional intelligence is essential for connecting with guests and Heartists® on a deeper level. It’s the ability to recognise and manage your own emotions while also understanding and responding to the emotions of others. In hospitality, this means sensing when a guest is frustrated, anticipating their needs, and responding with empathy and care.
How to improve hospitality skills
Improving hospitality skills starts with continuous learning and practice. Here are some tips on how you can work on these skills:
- Practice makes perfect - you can enhance communication by actively listening to guests and colleagues, while multitasking can be refined through prioritizing tasks and managing your time efficiently.
- Seeking feedback from peers and mentors helps identify areas for growth.
- Take on new responsibilities to broaden your skill set.
- Stay adaptable - being open to change is key in the ever-evolving world of hospitality.
Launch your hospitality career with Accor
Honing your hospitality skills is essential for thriving in this dynamic industry. Whether it’s through effective communication, emotional intelligence, or the ability to multitask, each skill contributes to creating memorable experiences for guests.
By continually seeking opportunities for growth and development, you not only enhance your career prospects but also elevate the overall guest experience.
Expand and develop your skills with a career with Accor.
Discover our latest news!
Latest thinking

Teaser
GeneralContent Type
BlogsPublish date
03/27/2025
Summary
At Accor, we believe that a fulfilling career goes hand in hand with making a positive impact on the world. Sustainability in hospitality is at the heart of our values, and we’re proud to be leadin
__original+(1).jpeg)
Teaser
Revenue Management jobsContent Type
BlogsPublish date
03/27/2025
Summary
What is a Hotel Revenue Manager? A hotel revenue manager at Accor is a strategic leader who drives profitability and shapes the future of the hotel’s financial success. This role goes beyond numb
.jpeg)
Teaser
Culinary jobsContent Type
BlogsPublish date
03/27/2025
Summary
Are you passionate about creating unforgettable dining experiences? Do you dream of honing your skills in a dynamic and inspiring kitchen? At Accor, being a Commis Chef is more than just a job—it’s

Teaser
Revenue Management jobsContent Type
Heartists®’ insightsPublish date
03/05/2025
Summary
As a child, I saw a globe and became determined to travel. As a result, I invested much time and energy in learning languages. I graduated from university in tourism economics and as part of that

Teaser
GeneralContent Type
Heartists®’ insightsPublish date
03/04/2025
Summary
At Accor, all our Heartists® are talents in the making. It is essential that each of them can cultivate their curiosity, by exploring new horizons and developing new skills, in order to be the adve

Teaser
Head Office jobsContent Type
BlogsPublish date
02/17/2025
Summary
You might already be familiar with Accor as a pioneer in the hospitality industry. Perhaps you have already enjoyed a stay in one of our lifestyle destinations, or heard about the latest initiative

Content Type
Heartists®’ insightsPublish date
02/11/2025
Summary
When it comes to career changes, few are as transformative as Olivier Eyriac’s journey. From a Carpenter in the construction industry to a Maintenance Manager in the hotel sector, Olivier has embra

Teaser
Finance & Audit jobsContent Type
BlogsPublish date
02/11/2025
Summary
At Accor, finance goes beyond numbers—it powers innovation, supports sustainable growth, and enables seamless guest experiences in over 110 countries. A career in finance at Accor opens the door t

Teaser
Tech and Digital jobsContent Type
BlogsPublish date
02/11/2025
Summary
What do you do in an IT job? Looking for a career in Information Technology that combines innovation, global opportunities, and the chance to shape the future of hospitality? At Accor, IT roles g

Teaser
Hotel Management jobsContent Type
Heartists®’ insightsPublish date
01/17/2025
Summary
At Accor, we believe in fostering talent, supporting growth, and empowering individuals to reach their full potential. As part of our commitment to career progression, we sat down with Rafael Fröh
Latest jobs
Salary
Location
ibis Melbourne Glen Waverley, Glen Waverley, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Glen Waverley
Job Category
Culinary
Description
What you’ll be doing:Food preparation for breakfast, lunch, dinner, room service, functions and buffet service.Maintain a clean and hygienic work environment whilst ensuring a product of high quality
Reference
45908f82-9308-4c11-b7e6-b379647fef54
Expiry Date
01/01/0001
Salary
Location
The William Inglis Hotel Warwick Farm - MGallery Collection, Warwick Farm, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Temporary
Locations
Australia
Job Category
Rooms
Description
What we offer Belong in a place where you can be yourself and love what you do. At The William Inglis Hotel, you’ll join a passionate and professional team in a luxury environment where your efforts
Reference
f8e7b586-b2fe-41c7-9d99-4d0540b00a28
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Bartender, Beverage Manager, Food & Beverage DirectorGeneral Purpose: The Bar Back supports the bartender with a primary responsibility of restocking glasses, beverages, ice, etc. The Bar
Reference
6bb5da88-839a-422e-8db9-d7ea812fdbd5
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Beverage Manager, Food & Beverage DirectorGeneral Purpose: The Bartender provides timely, accurate and friendly service while preparing the highest quality beverages for each guest.Specifi
Reference
8221dee8-e5b8-4978-9638-7c5d4272324b
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Food & Beverage DirectorSupervises: 20 to 40 Front of House TeammatesGeneral Purpose: The Restaurant Manager manages the restaurant's daily operations, including the selection, development
Reference
24c0c673-c166-48da-98c8-330840319d6f
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through v
Reference
6622d9d3-9c4c-4436-9543-0b52f3a510a7
Expiry Date
01/01/0001
Salary
Location
FAIRMONT HANOI, Hanoi, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hanoi
Job Category
Talent & Culture
Description
This position is responsible for assisting the Director of Talent & Culture in the smooth running of the Talent & Culture function within the hotel ensuring best practice is followed at all times. Hum
Reference
179bea87-da8e-4e64-a86f-cf82c8256b06
Expiry Date
01/01/0001
Salary
Location
The William Inglis Hotel Warwick Farm - MGallery Collection, Warwick Farm, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Australia
Job Category
Culinary
Description
What we offer Belong in a place where you can be yourself and love what you do. At The William Inglis Hotel, you’ll join a passionate and professional team in a luxury environment where your skills a
Reference
dcbccc92-bd7b-4191-be84-3ccda128e58a
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Banquet ManagerGeneral Purpose: The Banquet Captain leads the event staff during a specific event, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exce
Reference
ea3351ea-881b-4834-bc11-105c7eddb7bf
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Food & Beverage
Description
Are you a hospitality leader with a passion for delivering exceptional dining experiences? At Fairmont Orchid, we invite guests to indulge in oceanfront dining under Hawaiian skies—where every meal is
Reference
db796a3f-18b5-463b-8b82-7f98c19bf33c
Expiry Date
01/01/0001