5 Human Resources jobs in hospitality: Join Accor’s HR team

Behind every great guest experience is a great team, and behind every great team is Human Resources.

In hospitality, human resources jobs shape workplace culture, support career growth, champion wellbeing, and help people thrive in fast-moving, people-powered environments.

At Accor, our People & Culture teams play a central role in building inclusive workplaces, developing talent, and creating meaningful careers across our global hotel network. If you’re passionate about people, learning, and making a positive impact, here are five human resources jobs in hospitality, and what they look like at Accor.

Human resources manager: Supporting people and driving performance

A human resources manager helps ensure teams feel supported, engaged, and empowered to perform at their best.

In hospitality, this role typically involves:

• Supporting employee relations and wellbeing
• Managing recruitment, onboarding, and retention
• Ensuring HR policies are fair, compliant, and people-focused
• Coaching leaders on performance, engagement, and development
• Creating a positive and inclusive workplace culture

Key skills: communication, empathy, conflict resolution, organisation, and business awareness.

At Accor, Human Resources Managers help create environments where people feel heard, valued, and inspired to grow.

People and Culture Assistant Manager: Supporting daily HR operations

A People and Culture Assistant Manager plays a hands-on role in supporting HR operations and employee experience across the hotel.

Responsibilities often include:

• Supporting hiring, onboarding, and employee lifecycle processes
• Assisting with training coordination and HR administration
• Supporting employee engagement initiatives
• Helping managers resolve people-related questions
• Promoting company values and inclusive culture
  
  

Key skills: organisation, communication, attention to detail, relationship-building, and adaptability.

At Accor, this role is ideal for those starting or growing their HR careers, offering exposure to multiple areas of human resources jobs while building strong foundations in hospitality HR.

People and Culture Manager: Shaping culture and talent development

A People and Culture Manager plays a strategic role in shaping workplace culture, leadership development, and employee engagement.

Typical responsibilities include:

• Driving talent development and succession planning
• Supporting managers with leadership coaching and team development
• Leading employee engagement and wellbeing initiatives
• Strengthening employer brand and employee experience
• Embedding diversity, inclusion, and belonging initiatives

Key skills: leadership, coaching, communication, strategic thinking, and emotional intelligence.

At Accor, People and Culture Managers champion growth, inclusion, and purpose, ensuring employees feel connected, supported, and proud to work with us.

Learning and Development Manager: Empowering growth through learning

A Learning and Development Manager focuses on unlocking potential, helping employees build skills, confidence, and long-term career pathways.

Responsibilities may include:

• Designing and delivering training and development programmes
• Supporting leadership and management development
• Creating learning pathways and career progression frameworks
• Partnering with teams to identify skill gaps and future needs
• Promoting continuous learning across the business
  
  

Key skills: training design, facilitation, communication, coaching, and innovation.

At Accor, Learning and Development Managers help bring our belief in career mobility and lifelong learning to life, supporting employees to grow across roles, brands, and regions.

Director of People and Culture: Leading people strategy and impact

A Director of People and Culture shapes the overall HR strategy, culture, and talent vision across hotels or regions.

Key responsibilities often include:

• Leading people strategy and organisational development
• Driving culture, engagement, and leadership capability
• Supporting business growth through workforce planning
• Championing diversity, equity, and inclusion
• Partnering with senior leaders on transformation and performance
  
  

Key skills: strategic leadership, business partnering, change management, influence, and vision.

At Accor, Directors of People and Culture help shape the future of hospitality, ensuring people strategy aligns with purpose, sustainability, and long-term success.

Skills needed to succeed in human resources jobs

Across all human resources jobs, successful HR professionals share a balance of technical knowledge and human skills, including:

• Strong communication and relationship-building
• Empathy, integrity, and emotional intelligence
• Problem-solving and conflict resolution
• Organisational and project management skills
• Business and commercial awareness
• A passion for inclusion, learning, and employee wellbeing
  
  

At Accor, we look for HR professionals who bring heart, curiosity, courage, and a genuine passion for people.

Why build your HR career with Accor?

Choosing human resources jobs at Accor means joining a global hospitality leader where people are at the heart of everything we do.

Our People & Culture teams benefit from:

• Career mobility across brands, hotels, and countries
• Learning, leadership, and professional development opportunities
• A diverse, inclusive, and supportive workplace
• The chance to shape culture and employee experience
• A purpose-driven business committed to sustainability and positive impact
  
  

Shape our policies on belonging, growth, wellbeing, and creating meaningful careers with HR careers at Accor.