Operations Manager (The Bheemili Resort - Managed by Accor)

The Bheemili Resort - Managed by Accor, located in the beautiful coastal town of Bheemunipatnam, India, is seeking a highly skilled and experienced Operations Manager to join our leadership team. As the Operations Manager, you will be responsible for overseeing the day-to-day operations of our luxury resort, ensuring exceptional guest experiences, and driving operational excellence across all departments.

• Develop and implement strategic plans to optimize resort operations and enhance guest satisfaction
• Manage and mentor a diverse team of department heads and staff, fostering a culture of excellence and continuous improvement
• Oversee financial performance, including budgeting, forecasting, and cost control measures
• Ensure compliance with Accor brand standards, local regulations, and health and safety guidelines
• Collaborate with sales and marketing teams to drive revenue and occupancy rates
• Handle guest complaints and resolve complex issues promptly and professionally
• Implement and monitor quality control systems across all resort operations
• Analyze performance metrics and guest feedback to identify areas for improvement
• Cultivate relationships with key stakeholders, including local authorities and business partners
• Stay informed about industry trends and implement innovative practices to maintain a competitive edge

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 10 years of experience in hotel operations management.
• Proven leadership skills with the ability to motivate and develop high-performing teams
• Strong financial acumen and experience in budgeting and cost control
• Excellent problem-solving and decision-making abilities
• Outstanding communication and interpersonal skills
• Proficiency in hotel management software and MS Office suite
• In-depth knowledge of hotel operations and management practices
• Understanding of the local tourism industry and cultural nuances in Bheemunipatnam and surrounding areas
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Additional certifications in hospitality management are preferred
• Fluency in English; knowledge of local languages is a plus