
Dive into a day in the life of a Hotel Receptionist at Accor
Being a Hotel Receptionist means offering the first smile and being the first contact that will mark our guests’ stay. That part is central because, as the saying goes, you never get a second chance to make a good first impression!
As ambassadors of our establishments, Receptionists play an essential role at every stage of our guests' experience: from check-in to check-out, including handling any special requests, they turn every stay into a memorable moment.
Dive into the heart of hospitality and discover the key missions, skills, and qualifications needed to thrive as a Receptionist at Accor. Also, discover more about the career opportunities this position has to offer.
Key responsibilities and duties of a Hotel Receptionist
Receptionists are the main point of contact for our guests throughout their stay: greeting them upon arrival, handling their check-in, and allocating rooms according to established procedures.
They are in charge of supervising room reservations, making any necessary changes and responding to specific guests’ requests. Always attentive to guests' needs, they provide accurate information, address complaints, and manage unexpected situations to ensure complete satisfaction.
As real ambassadors of the hotel services, you’ll present additional services, current offers and promote loyalty programs based on guests' preferences.
Administratively speaking, you’ll maintain an organized front desk, manage payments, run reports and comply with security protocols.
Finally, as central figures in the life of the hotel, our Receptionists work closely with housekeeping, maintenance and food & beverage teams to ensure the smoothest guest experience possible.
Essential skills and keys to succeed as a Hotel Receptionist
Here are a few essential skills to develop in order to excel in this role.
- A natural sense of customer service: attentively listening to and anticipating guests' needs to provide them with a memorable experience, that will exceed their expectations.
- An open and fluid communication: being able to communicate with people from all over the world, adapting to their cultures and responding with professionalism and kindness.
- A calm handling of the unexpected: transforming every problem into an opportunity, providing quick and effective solutions, always with calm and confidence.
- An eye for detail: being precise at all times, whether in managing bookings, processing payments, or during simple interactions, precision will make the difference and contribute to a seamless experience.
If you already have these qualities, you are ready to excel and make our guests' stay unforgettable!
Essential qualifications and soft skills for a Hotel Receptionist role
Although specific qualifications for a job as a Receptionist may vary from one establishment to another, common requirements will open doors to a wide range of opportunities:
- Education: A high school diploma is usually the minimum requirement. A diploma or degree in hospitality management or a related field is also an advantage.
- Experience: A first experience in customer service or in hospitality is often preferred. Proficiency in hotel management systems (Property Management System) can also be an asset.
- Language skills: An excellent level of English is essential in an international environment, and knowledge of other foreign languages is highly valued.
These qualifications enable Receptionists to respond effectively to guests’ expectations, while contributing to the success of the establishment.
Opportunities as a Hotel Receptionist at Accor
Joining one of Accor’s brands as a Receptionist means joining an organization that is pioneer in the art of responsible hospitality, recognized worldwide for its excellence.
It is also the promise of living a rich and varied experience, where each day will bring its own challenges and learning opportunities, enabling you to create your own path. Because at Accor we believe in everyone's potential, the position of Receptionist can be a real springboard to supervisory and management roles, or other opportunities within our many establishments.
Finally, by joining our teams, you will become part of our Heartists® community, in which commitment to guests, passion for hospitality, and respect for all, are at the heart of our values and concerns.
If you are looking for a dynamic, caring environment that will showcase your interpersonal skills and sense of service, this is the job for you.
Apply today and join us where life pulses with passion!
Discover our latest news!
Latest thinking

Teaser
GeneralContent Type
BlogsPublish date
03/27/2025
Summary
At Accor, we believe that a fulfilling career goes hand in hand with making a positive impact on the world. Sustainability in hospitality is at the heart of our values, and we’re proud to be leadin
__original+(1).jpeg)
Teaser
Revenue Management jobsContent Type
BlogsPublish date
03/27/2025
Summary
What is a Hotel Revenue Manager? A hotel revenue manager at Accor is a strategic leader who drives profitability and shapes the future of the hotel’s financial success. This role goes beyond numb
.jpeg)
Teaser
Culinary jobsContent Type
BlogsPublish date
03/27/2025
Summary
Are you passionate about creating unforgettable dining experiences? Do you dream of honing your skills in a dynamic and inspiring kitchen? At Accor, being a Commis Chef is more than just a job—it’s

Teaser
Revenue Management jobsContent Type
Heartists®’ insightsPublish date
03/05/2025
Summary
As a child, I saw a globe and became determined to travel. As a result, I invested much time and energy in learning languages. I graduated from university in tourism economics and as part of that

Teaser
GeneralContent Type
Heartists®’ insightsPublish date
03/04/2025
Summary
At Accor, all our Heartists® are talents in the making. It is essential that each of them can cultivate their curiosity, by exploring new horizons and developing new skills, in order to be the adve

Teaser
Head Office jobsContent Type
BlogsPublish date
02/17/2025
Summary
You might already be familiar with Accor as a pioneer in the hospitality industry. Perhaps you have already enjoyed a stay in one of our lifestyle destinations, or heard about the latest initiative

Content Type
Heartists®’ insightsPublish date
02/11/2025
Summary
When it comes to career changes, few are as transformative as Olivier Eyriac’s journey. From a Carpenter in the construction industry to a Maintenance Manager in the hotel sector, Olivier has embra

Teaser
Finance & Audit jobsContent Type
BlogsPublish date
02/11/2025
Summary
At Accor, finance goes beyond numbers—it powers innovation, supports sustainable growth, and enables seamless guest experiences in over 110 countries. A career in finance at Accor opens the door t

Teaser
Tech and Digital jobsContent Type
BlogsPublish date
02/11/2025
Summary
What do you do in an IT job? Looking for a career in Information Technology that combines innovation, global opportunities, and the chance to shape the future of hospitality? At Accor, IT roles g

Teaser
Hotel Management jobsContent Type
Heartists®’ insightsPublish date
01/17/2025
Summary
At Accor, we believe in fostering talent, supporting growth, and empowering individuals to reach their full potential. As part of our commitment to career progression, we sat down with Rafael Fröh
Latest jobs
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Culinary
Description
Reports To: Sous Chef, Chef de Cuisine, Executive Chef General Purpose: Accurately and efficiently cooks hot food products as well as prepares and portions food products prior to cooking. Also perform
Reference
acfe4a9b-2482-43e6-a020-f9d041212647
Expiry Date
01/01/0001
Salary
Location
Orient Express La Minerva (Opening Spring 2025), Rome, Italy
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
Rome
Job Category
Food & Beverage
Description
Sei appassionato/a di Luxury Hospitality e vuoi partecipare all'apertura del primo Hotel 5 stelle Lusso al mondo del Brand Orient Express? Stiamo cercando profili appartenenti alle liste di collocamen
Reference
b5fe6c31-287a-4cf6-b697-5f2275bcb55b
Expiry Date
01/01/0001
Salary
Location
Fairmont Tremblant, Mont-Tremblant, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mont-Tremblant
Job Category
Talent & Culture
Description
Votre rôle:Gestion du cycle complet de recrutement : Assurer une excellente expérience candidat pour tous les postes.Stratégies de recrutement : Collaborer avec les chefs de départements pour définir
Reference
bce30030-f5b1-4a87-bc17-c1e2b7f155ac
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Alamein, New Alamein, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Temporary
Locations
Egypt
Job Category
Engineering & Maintenance
Description
Responsible for all technical operations related to the hotel, both inside and outside of the facilities.Ensure that all of the units, facilities and equipment in the hotel are working, maintained and
Reference
0ddbffdc-195b-4113-b377-f54512caeed8
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHEPHERDS BUSH, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course
Reference
699b5049-60da-4f6f-8d49-8d4c5617b685
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHEPHERDS BUSH, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you'll do...Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.Deal with the arrival and departure processes for all guests, ensuring all
Reference
96592553-b461-4741-a14c-6218d9f9d76f
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SOUTHWARK, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over
Reference
450257ce-03c8-4de4-9133-6909ec0c9a82
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SOUTHWARK, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
Simply put: You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time
Reference
0744e9de-250b-4de8-b412-d14198c998a5
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SOUTHWARK, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
Simply put: You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time
Reference
936ba7a6-d279-43ba-a728-9c8207431c77
Expiry Date
01/01/0001
Salary
Location
Fairmont Dallas, Dallas, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Sales & Marketing
Description
Reporting directly to the General Manager, we are looking for a Director of Revenue Management to join our enthusiastic, energetic team. It is an exciting opportunity in a hotel, located in a fast-pac
Reference
5c305f1a-0626-458c-8816-326351ddea87
Expiry Date
01/01/0001