What is a housekeeping job?

Have you ever walked into a perfectly arranged hotel room, admired a spotless bathroom, and felt instantly relaxed by a neatly made bed? It's one of the best feelings, and as a Housekeeper, you are the one who makes it happen.

Thanks to meticulous and sincere attention, each day, you create enriching and distinctive experiences for your guests, anticipating their needs before they arise, while upholding the establishment’s standards of excellence.

Dive into the life of a Housekeeper at Accor and find out more about this essential and stimulating position, at the very heart of all guests’ experience.

What does a Housekeeper do every day?

As a Housekeeper, your role extends far beyond simple cleaning and preparation; crafting an atmosphere where guests feel at ease, and every carefully considered detail enhances their experience. 

Because at Accor we believe that hospitality is a work of heart, everything you will do with us, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Housekeeping job description 

Here’s an overview of the daily tasks and responsibilities of a Housekeeper, making the role both diverse and stimulating:

• Maintaining cleanliness: as a Housekeeper, you take pride in meticulously cleaning guestrooms that are assigned to you, to meet the establishment's high standards of hygiene and cleanliness, thereby upholding the hotel's reputation.
  
  
• Guest satisfaction: you frequently engage with guests in a warm and professional manner, ensuring they feel both welcomed and valued, contributing to bringing our vision of hospitality to life. These interactions provide insights into guests' needs, enabling you to promptly address their requests and inquiries, and to handle complaints with empathy and thorough follow-up when necessary.
  
  
• Respect for privacy and belongings: being a Housekeeper also means being welcomed into guests' private spaces. With that trust comes the responsibility to protect their privacy and treat their belongings with the greatest care and respect.
  
  
• Maintenance of common area: with a keen eye for detail, you extend your care to the common areas, ensuring they are always tidy and well-maintained, thereby creating a welcoming atmosphere for all guests, at all times.
  
  
• Record-keeping and reporting: highly organized, attentive to hotel policies and procedures, you monitor your work by keeping detailed records of serviced rooms and reporting any that cannot be attended to.
  
  
• Teamwork: as a Housekeeper, you regularly collaborate with various hotel staff, including floor supervisors, team members, and other departments, ensuring that everyone works together to make each stay unforgettable.
  
  
• Special projects and assistance: given the dynamic and unpredictable nature of hotel life, you are there to support the housekeeping team and assist with special cleaning projects or tasks requested by department heads or hotel management.
  
  
• Continuous improvement: your projects are being heard and valued, as you are encouraged to be proactive, suggesting new ways to make processes and procedures even better.

Housekeeping requirements and skills

While prior experience is always a plus, the most important qualities in a housekeeper are a genuine passion for hospitality, sincere care for others, and a strong sense of responsibility.

Always one step ahead, housekeepers are able to anticipate guests' needs before they are even expressed, exceeding expectations through keen observation of their habits and preferences.

Thanks to their strong organizational abilities, they help maintain the smooth operation of the hotel, adapting to the dynamic flow of guest arrivals and departures.

Why choose to be a Housekeeper at Accor?

By joining Accor as a Housekeeper, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Also, you will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

In other words, you will have the opportunity to start a life-changing experience and become the adventurer of your own career.

If this dynamic environment and broad perspectives inspire you, explore our housekeeping opportunities, join us, and become a Heartist®.