
What is a housekeeping job?
What does a Housekeeper do?
At Accor, we prioritize genuine care! Behind every neatly made bed and spotless bathroom lies the dedication and attention to detail of our housekeepers.
As a Housekeeper, you will have the opportunity to craft enriching and distinctive experiences for every guest, ensuring guest rooms are comfortable, inviting, and clean all while relentlessly aiming for excellence.
Join us as we explore the role of a Housekeeper and discover how it embodies Accor's commitment to exceptional service and guest satisfaction.
Housekeeping job description
A housekeeping job goes beyond mere cleaning; it's about curating a welcoming environment that exceeds guest expectations.
Here's a closer look at what your day-to-day duties and responsibilities entail:
- Maintaining cleanliness - take pride in meticulously cleaning all assigned guestrooms to the highest standards of hygiene and cleanliness required by the hotel.
- Warm guest interactions - interact with guests in a friendly and professional manner, providing a welcoming experience that reflects Accor's commitment to exceptional service.
- Respect for privacy and belongings - take ownership of guests' privacy and belongings, ensuring utmost discretion and care in handling their personal items.
- Common area maintenance - extend your attention to detail to common areas, ensuring they are tidied and maintained to create a welcoming atmosphere for all guests.
- Record-keeping and reporting - maintain accurate records of serviced rooms on worksheets, promptly reporting any rooms that cannot be serviced and following established hotel policies and procedures.
- Special projects and assistance - collaborate with the housekeeping team and assist in special cleaning projects or tasks as required by department heads or hotel management.
- Guest satisfaction - create and maintain a personal rapport with guests, addressing their requirements and inquiries promptly and professionally. Handle guest complaints with empathy and thorough follow-up, ensuring their concerns are addressed effectively.
- Team collaboration - work closely with floor supervisors and other team members to ensure seamless operations and maintain high standards of cleanliness and service throughout the hotel.
- Continuous improvement - take a proactive approach to improving processes and procedures, contributing to the overall efficiency and effectiveness of the housekeeping department.
Housekeeping requirements and skills
To succeed in a housekeeping role at Accor, we are looking for new Heartists® who have a warm and caring personality, along with previous housekeeping experience or a genuine passion for hospitality.
Your ability to anticipate and fulfill guest needs, coupled with excellent organizational skills, sets the stage for success.
At Accor, we value Heartists® who embody our ethos of professionalism, welcoming demeanour, and meticulous attention to detail.
Why choose a career in housekeeping with Accor?
Joining our housekeeping team at Accor means becoming part of a dynamic and supportive environment where your contributions are valued and celebrated.
Our culture is inclusive, valuing diversity and the unique personalities of our Heartists®.
We empower our team members to create their own future, providing support and resources for personal and professional development.
With opportunities for growth, recognition, and a culture that fosters diversity and inclusion, pursuing a career in housekeeping with Accor is not just about cleaning rooms - it's about creating unforgettable moments and making a difference in the lives of others.
Join the housekeeping team at Accor: Where cleanliness meets hospitality
A housekeeping job at Accor offers more than just a role; it's an opportunity to be part of a dynamic team dedicated to delivering unparalleled guest experiences and contributing to pioneering the art of responsible hospitality.
If you're ready to embark on a rewarding career path where every action you take has a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, we invite you to explore our housekeeping opportunities today.
Discover our latest news!
Latest thinking

Teaser
Head Office jobsContent Type
BlogsPublish date
02/17/2025
Summary
You might already be familiar with Accor as a pioneer in the hospitality industry. Perhaps you have already enjoyed a stay in one of our lifestyle destinations, or heard about the latest initiative

Content Type
Heartists®’ insightsPublish date
02/11/2025
Summary
When it comes to career changes, few are as transformative as Olivier Eyriac’s journey. From a Carpenter in the construction industry to a Maintenance Manager in the hotel sector, Olivier has embra

Teaser
Finance & Audit jobsContent Type
BlogsPublish date
02/11/2025
Summary
At Accor, finance goes beyond numbers—it powers innovation, supports sustainable growth, and enables seamless guest experiences in over 110 countries. A career in finance at Accor opens the door t

Teaser
Tech and Digital jobsContent Type
BlogsPublish date
02/11/2025
Summary
What do you do in an IT job? Looking for a career in Information Technology that combines innovation, global opportunities, and the chance to shape the future of hospitality? At Accor, IT roles g

Teaser
Hotel Management jobsContent Type
Heartists®’ insightsPublish date
01/17/2025
Summary
At Accor, we believe in fostering talent, supporting growth, and empowering individuals to reach their full potential. As part of our commitment to career progression, we sat down with Rafael Fröh

Teaser
Hotel Management jobsContent Type
Heartists®’ insightsPublish date
01/17/2025
Summary
At Accor, we believe every career has the potential to transform lives—both for our guests and our team members. For Gábor Ulkei, now a General Manager at Hotel Nemzeti Budapest - MGallery, the ho
.jpeg)
Teaser
Head Office jobsContent Type
BlogsPublish date
01/17/2025
Summary
What is corporate social responsibility? Corporate Social Responsibility (CSR) is about businesses making a positive impact on the world by operating in a way that benefits society, the environmen

Teaser
GeneralContent Type
Heartists®’ insightsPublish date
11/29/2024
Summary
At Accor, we believe in the power of growth and development, and Yanis’ journey is a perfect example of this. Starting as a Receptionist and now thriving as an Expert Housekeeper, Yanis has embraced

Teaser
Housekeeping jobsContent Type
Heartists®’ insightsPublish date
11/29/2024
Summary
At Accor, we believe in the power of stories that inspire and connect us. Today, we share the journey of Marina Jovanovska, a dedicated receptionist at the Mercure Hotel am Wittenbergplatz in Berlin.

Teaser
GeneralContent Type
BlogsPublish date
11/07/2024
Summary
What are hospitality skills? Hospitality skills are the key attributes and abilities that enable professionals to thrive in a fast-paced, customer-focused environment. From effective communi
Latest jobs
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Food & Beverage
Description
DishwasherAs a Dishwasher (Stewarding Attendant), you will assist in the execution of memorable food and beverage experiences for our guests, being the heart of our F&B team by ensuring plates and cro
Reference
424056d0-e21c-45dd-9a75-49ce4e96f1f8
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As an Arrival Ambassador, your passion and knowledge for the resort and the professionalism y
Reference
dbcde5f4-df72-4bda-a3aa-ab7447a6bf6f
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Engineering & Maintenance
Description
Para colaborar con el equipo de liderazgo del depto. de Ingenieria y Mantenimiento coordinando y despachando las solictudes recibidas hacia cada una de las divisiones del depto.,Atención, asignación
Reference
3f233d4c-a3f6-4bd4-b59c-9ccf86c4bd42
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Es responsable de dar seguimiento al planchado correcto de blancos ,doblado de ropa,desmanche y separacion de los mismos.Manipulacion de equipos de lavanderia ,limpieza y reportes de produccion diaria
Reference
93440cf7-28cf-4936-960f-e135eebda3e1
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Ottawa
Job Category
Rooms
Description
Reporting to the Front Desk Manager and Guest Services Managers, responsibilities and essential job functions include but are not limited to the following: Provide outstanding service to our internal
Reference
cb604ef7-aa16-4bfa-952c-0b8f8b919508
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: General ManagerSupervises: Front Office Manager, Executive HousekeeperGeneral Purpose: The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk,
Reference
ebcbae9a-3141-4b65-97f7-d1ec03b34df8
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Reporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and enga
Reference
39d84e06-7bb5-4050-b1a0-7bafc458b241
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Reporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and enga
Reference
a39ecbc0-76af-4c41-829c-9a3803542e39
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Director of RoomsSupervises: Front Desk Agents, Bell/Valet, Night AuditGeneral Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the
Reference
6e12f1cf-56bc-4976-9296-83560641896a
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Public Area AttendantReporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following:ResponsibilitiesConsistently offer professional
Reference
14c4a94e-544d-4bbd-93aa-8f1589fd2d84
Expiry Date
01/01/0001