What does a Hotel Manager do?

What is a Hotel Manager? 

Welcome to the world of hotel management, where every day presents new challenges and opportunities to create unforgettable experiences for guests. 

At Accor, we pioneer the art of responsible hospitality and connecting cultures with heartfelt care. Our Hotel managers embody our commitment to crafting distinctive and enriching experiences for our guests while ensuring the smooth operation and success of our properties. 

Reporting to the General Manager, our Hotel Managers are entrusted with prioritizing genuine care that goes beyond all aspects of operations standards. From fostering meaningful connections with Heartists® and driving engagement to maximizing profitability and delivering exceptional guest service.

Join us as we delve into the multifaceted role of a Hotel Manager at Accor. 

What are the duties of a Hotel Manager? 

Hotel Managers at Accor are pioneers who take on new and innovative approaches to hospitality every day. Spanning from leadership and financial management to human resources and guest satisfaction. Here are some of the key responsibilities of a Hotel Manager:

Leadership management 

• Leads and supervises all relevant activities in operations departments, keeping close contact with the General Manager. 
• Develops, recommends, implements, and manages the operational department’s annual and long-term goals. 
• Manages performance issues within the operational departments. 
• Conducts daily briefings with management on current key activities.

Talent management and collaboration 

• Facilitates the hiring and retention of talent.
• Drives HeartistⓇ engagement, learning, and development within departments.
• Ensures that the hotel consistently disposes of adequate, motivated, and skilled personnel at all levels.
• Trains, develops, coaches, and counsels departmental team members and managers.
• Effectively communicates with other hotel departments, regional, and corporate teams.

Guest and employee satisfaction

• Handles all guest interactions professionally and appropriately.
• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
• Anticipates and addresses guest issues and establishes proactive processes to promote guest satisfaction.

What are the qualifications and requirements needed to be a Hotel Manager? 

With an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, the qualifications and requirements for becoming a Hotel Manager can vary depending on the opportunity you are applying for.

However, regardless of brand, certain key attributes remain essential: 

• We are looking for talents with previous experience, who uphold a strong foundation in hotel operations and management principles. This experience provides invaluable insight into the intricacies of running a successful hotel and ensures that candidates can reach their full potential and feel empowered in this role.
• We value candidates who embody qualities of inspirational leadership, caring personability, and operational acumen. A successful Hotel Manager at Accor is not merely a manager but a leader who prioritizes heartful care and has genuine concerns for the well-being of their Heartists® and guests.

At Accor, we believe that hospitality is a work of heart. We welcome all who are ready to work with their heart. If you possess a genuine passion for hospitality and are committed to creating authentic connections from the heart, don't hesitate to apply! 

You don't need to tick every bow on the job description, But show that you have the soft skills and ambition to grow and create your career path.

What skills do you need to be a Hotel Manager? 

To thrive as a Hotel Manager at Accor, you’ll need the following skills to shine in your role: 

• Excellent communication skills
• Strong interpersonal and organizational skills for refined guest service
• Service-oriented mindset
• Proficiency in computer skills, including Microsoft Office
• Ability to multitask and work well under pressure
• Strong leadership qualities, including relationship-building with stakeholders 
• Proactive problem-solving and decision-making abilities
• Understanding of hotel operations and business acumen
• Clear understanding of budget planning and execution
• Analytical skills, creativity, and effective planning for guest satisfaction and business success

Unlock your potential as a Hotel Manager with Accor 

With a diverse portfolio of over 45 brands, we offer a unique career destination for aspiring Hotel Managers to grow in a supportive environment; discover other professions and pursue career opportunities; while creating lasting and impactful experiences in a global organization.

Every action you take as one of our Heartists® has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. 

Hospitality is a work of heart. Explore our Hotel Manager jobs today and become a Heartist®.