What does a Hotel Manager do?
What is a Hotel Manager?
Welcome to the world of hotel management, where every day presents new challenges and opportunities to create unforgettable experiences for guests.
At Accor, we pioneer the art of responsible hospitality and connecting cultures with heartfelt care. Our Hotel managers embody our commitment to crafting distinctive and enriching experiences for our guests while ensuring the smooth operation and success of our properties.
Reporting to the General Manager, our Hotel Managers are entrusted with prioritizing genuine care that goes beyond all aspects of operations standards. From fostering meaningful connections with Heartists® and driving engagement to maximizing profitability and delivering exceptional guest service.
Join us as we delve into the multifaceted role of a Hotel Manager at Accor.
What are the duties of a Hotel Manager?
Hotel Managers at Accor are pioneers who take on new and innovative approaches to hospitality every day. Spanning from leadership and financial management to human resources and guest satisfaction. Here are some of the key responsibilities of a Hotel Manager:
Leadership management
- Leads and supervises all relevant activities in operations departments, keeping close contact with the General Manager.
- Develops, recommends, implements, and manages the operational department’s annual and long-term goals.
- Manages performance issues within the operational departments.
- Conducts daily briefings with management on current key activities.
Talent management and collaboration
- Facilitates the hiring and retention of talent.
- Drives HeartistⓇ engagement, learning, and development within departments.
- Ensures that the hotel consistently disposes of adequate, motivated, and skilled personnel at all levels.
- Trains, develops, coaches, and counsels departmental team members and managers.
- Effectively communicates with other hotel departments, regional, and corporate teams.
Guest and employee satisfaction
- Handles all guest interactions professionally and appropriately.
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
- Anticipates and addresses guest issues and establishes proactive processes to promote guest satisfaction.
What are the qualifications and requirements needed to be a Hotel Manager?
With an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, the qualifications and requirements for becoming a Hotel Manager can vary depending on the opportunity you are applying for.
However, regardless of brand, certain key attributes remain essential:
- We are looking for talents with previous experience, who uphold a strong foundation in hotel operations and management principles. This experience provides invaluable insight into the intricacies of running a successful hotel and ensures that candidates can reach their full potential and feel empowered in this role.
- We value candidates who embody qualities of inspirational leadership, caring personability, and operational acumen. A successful Hotel Manager at Accor is not merely a manager but a leader who prioritizes heartful care and has genuine concerns for the well-being of their Heartists® and guests.
At Accor, we believe that hospitality is a work of heart. We welcome all who are ready to work with their heart. If you possess a genuine passion for hospitality and are committed to creating authentic connections from the heart, don't hesitate to apply!
You don't need to tick every bow on the job description, But show that you have the soft skills and ambition to grow and create your career path.
What skills do you need to be a Hotel Manager?
To thrive as a Hotel Manager at Accor, you’ll need the following skills to shine in your role:
- Excellent communication skills
- Strong interpersonal and organizational skills for refined guest service
- Service-oriented mindset
- Proficiency in computer skills, including Microsoft Office
- Ability to multitask and work well under pressure
- Strong leadership qualities, including relationship-building with stakeholders
- Proactive problem-solving and decision-making abilities
- Understanding of hotel operations and business acumen
- Clear understanding of budget planning and execution
- Analytical skills, creativity, and effective planning for guest satisfaction and business success
Unlock your potential as a Hotel Manager with Accor
With a diverse portfolio of over 45 brands, we offer a unique career destination for aspiring Hotel Managers to grow in a supportive environment; discover other professions and pursue career opportunities; while creating lasting and impactful experiences in a global organization.
Every action you take as one of our Heartists® has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart. Explore our Hotel Manager jobs today and become a Heartist®.
Discover our latest news!
Latest thinking
Teaser
Sales and Marketing jobsContent Type
Heartists®’ insightsPublish date
09/04/2024
Summary
Sales and events management in hospitality is a career path that involves balancing creativity, strategic thinking, and customer-centric service. To better understand this role, we spoke with
Teaser
Housekeeping jobsContent Type
Heartists®’ insightsPublish date
09/04/2024
Summary
Working in hospitality is about more than just managing operations; it’s about creating memorable experiences for guests and leading with passion. To explore what it’s like to manage housekee
Teaser
Sales and Marketing jobsContent Type
BlogsPublish date
09/04/2024
Summary
At Accor, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care. Behind every great customer experience is a team of passionate Heartists® dr
Teaser
Front Office jobsContent Type
BlogsPublish date
09/04/2024
Summary
When you first walk into a hotel, the Hotel Receptionist is often the person who greets you with a warm smile and assists with your needs. The role of a Hotel Receptionist is key to the smooth
Teaser
Food and Beverage jobsContent Type
Heartists®’ insightsPublish date
08/13/2024
Summary
Today, we had the pleasure of speaking with Merhawit Tsegay, the Food & Beverage Team Leader at ibis London Shoreditch. Merhawit shares her inspiring journey in the hospitality industry and prov
Teaser
Culinary jobsContent Type
Heartists®’ insightsPublish date
08/13/2024
Summary
Today, we had the pleasure of speaking with Ajay Bhikharie, a talented Chef at Novotel Rotterdam Brainpark in The Netherlands. Ajay's story is a testament to the growth and opportunities availabl
Teaser
Sales and Marketing jobsContent Type
BlogsPublish date
08/13/2024
Summary
Sales roles within the hospitality industry are challenging and incredibly rewarding. At Accor, our sales teams drive revenue and growth, ensure the business attracts and retains clients, and mai
Teaser
Food and Beverage jobsContent Type
BlogsPublish date
08/13/2024
Summary
If you have a passion for hospitality and a knack for leadership, a Food and Beverage Manager job could be the perfect fit for you. At Accor, we go beyond service standards and we prioritize genu
Teaser
Food and Beverage jobsContent Type
Heartists®’ insightsPublish date
07/05/2024
Summary
Today, we're excited to share the inspiring journey of Viktoria Aramiani, Chef de Cuisine at Pullman Tbilisi Axis Towers in Georgia. Viktoria's passion for the culinary arts dedication to her cra
Teaser
GeneralContent Type
BlogsPublish date
07/03/2024
Summary
Explore exciting early careers jobs at Accor Kick-start your career and shape the future of the hospitality industry with Accor. Our early career opportunities are designed to accelerate your l
Latest jobs
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Banff
Job Category
Food & Beverage
Description
To create memorable experiences by providing exceptional service in our unique setting. The Captain server monitors servers, junior servers and hostess’ throughout their shift to ensure standards are
Reference
bec2f92c-0b61-4715-b951-01377bc48b4f
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Food & Beverage
Description
Profile: Must be committed to great guest service and have a passion for food and beverage. Very thorough and task oriented person who can complete menial as well as substantial tasks under various co
Reference
9859dd09-5dfe-45fa-a65d-1d886dc4e2d8
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
As the first and last impression for our guests, Night Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Night Bellhops will
Reference
530d4e17-8e85-485d-8141-68158cc607d5
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Rooms
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Empress HotelExclusive access to the
Reference
267ab73b-f944-462d-b416-267f0b691a85
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Housekeeping Attendant (Full Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfo
Reference
072494f8-4231-4b62-a4ca-e2a2204e5c3f
Expiry Date
01/01/0001
Salary
Location
Fairmont Tremblant, Mont-Tremblant, Canada
Experience Level
Mid-Senior Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Mont-Tremblant
Job Category
Food & Beverage
Description
Vous êtes un ambassadeur de la Restauration et du Service qui sont les emblèmes de notre expérience Food & Beverage. Votre bienveillance, votre attention particulière et votre connaissance sur nos off
Reference
2658cf97-3037-49e9-b55a-e9fdc8178611
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Paulista, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Apprenticeship
Locations
São Paulo
Job Category
Culinary
Description
Apoiar o setor de Alimentos & Bebidas dentro da rotina de trabalho da equipeAtendimento ao públicoRecebimento de MercadoriasControle de Estoques
Reference
377e1fee-97a1-430e-aa99-01980de3fcc8
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Recife Boa Viagem, Recife, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Recife
Job Category
Culinary
Description
Preparar a mise in place e montar pratos para diversos tipos de eventos, cuidando dos padrões de apresentação e segurança alimentar exigidos.
Reference
310fc10d-a27a-4b54-af89-10b0fd3402ab
Expiry Date
01/01/0001
Salary
Location
ibis São Paulo Paulista, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Culinary
Description
Auxiliar no pré-preparo e preparo dos alimentos, conforme pedido na comanda, lavando, higienizando e cortando os alimentos; colocando-os em recipientes próprios, de modo a deixá-los prontos para o coz
Reference
b6aa5f0e-0e69-4c7b-8201-6889cafd3860
Expiry Date
01/01/0001
Salary
Location
ibis São Paulo Paulista, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Engineering & Maintenance
Description
- Executar as atividades de manutenção corretiva e preventiva, baseando-se em checklist de: máquinas de refrigeração, ar condicionado, equipamentos telefônicos, antena coletiva, sintonia dos aparelhos
Reference
59ceb7b9-3efa-45a7-94b0-a49f3983e336
Expiry Date
01/01/0001