Operations Manager

At Novotel & Ibis Melbourne Central, we’re more than a hotel—we’re a team driven by passion, collaboration, and a commitment to delivering unforgettable experiences. Right in the heart of Melbourne’s CBD, our dual-branded, 473-room powerhouse is built on strong leadership, seamless teamwork, and an unwavering dedication to genuine hospitality.

Here, leadership is about inspiring, empowering, and bringing out the best in people. As Operations Manager, you’ll play a key role in keeping the hotel running smoothly, creating a workplace where both guests and team members feel valued, supported, and excited to be part of something special.

We don’t settle for ordinary—we strive for excellence in everything we do. If you’re a hands-on leader who thrives on challenge, brings energy to every interaction, and knows how to turn vision into action, this is your opportunity. Step up, make an impact, and grow with us.

Is This You?

We’re on the hunt for a Operations Manager to start in mid-April who brings more than just experience. You’ll be a leader who:

• Embodies Hospitality: Passionate, approachable, and genuinely committed to exceptional service.
• Inspires Energy & Innovation: A creative thinker with fresh ideas, motivating teams to excel.
• Thrives in the Details: From daily operations to strategic planning, you’re proactive and solutions-driven.
• Balances Vision with Action: You see the bigger picture while mastering the finer details to keep everything running smoothly.

What You’ll Do

As the Operations Manager, you’ll be the driving force behind our success. Your leadership will ensure exceptional service, operational excellence, and a thriving team culture.

Key Responsibilities:

Operational Leadership

• Lead and oversee daily functions across the hotel’s core departments—Front Office, Food & Beverage, and Housekeeping—promoting teamwork and ensuring smooth, efficient service delivery.
• Proactively address challenges, implement improvements, and lead by example to maintain a culture of excellence.

Guest Experience

• Deliver memorable guest experiences, ensuring every detail meets or exceeds expectations.
• Drive guest feedback initiatives and implement innovative solutions to enhance satisfaction and loyalty.

Team Development

• Mentor, coach, and empower team members to reach their full potential, fostering a culture of trust, growth, and high performance.
• Set clear expectations and support the team in achieving individual and collective goals.

Strategic Growth

• Collaborate with the General Manager to develop and execute strategies that drive revenue, control costs, and strengthen market position.
• Identify opportunities for growth, innovation, and sustainability.

Brand & Standards

• Champion brand values and ensure all operations meet established standards of quality, safety, and professionalism.
• Act as a brand ambassador, connecting with the local community and stakeholders to enhance the hotel’s reputation.

What We’re Looking For

We need a dynamic leader who excels in these areas:

• Proven Experience: Demonstrated success in leading operational teams in a large-scale hotel environment, driving performance across multiple departments.
• Leadership Skills: A natural motivator and coach who inspires teams to deliver their best.
• Guest-Focused Mindset: A deep understanding that success starts with an exceptional guest experience.
• Business Acumen: The ability to balance financial performance with operational excellence.
• Problem Solver: Composed under pressure and skilled at finding innovative solutions.
• Team Builder: Adept at fostering a high-performing, collaborative team culture.

What is in it for you?

• Fast track to a General Manager role.
• You will have the opportunity to build your skills and expertise to reach your potential and personal goals.
• Employee benefit card offering discounted rates in Accor worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.