Learning & Development Manager, Raffles & Fairmont

Join the world of luxury hospitality at Fairmont & Raffles as our new Learning & Development Manager! We are seeking a dynamic, passionate, and strategic leader to drive our global talent development initiatives and enhance learning experiences for our colleagues worldwide. This role is a key player in fostering a culture of continuous learning and leadership excellence, ensuring that our teams deliver the highest level of service and guest experience.

Key Responsibilities

Digital Learning & Program Development

• Design and develop digital learning programs, leveraging innovative technologies to enhance engagement.
• Collaborate with subject matter experts and instructional designers to create cutting-edge digital learning experiences.
• Manage and maintain digital content within the Learning Management System (LMS).
• Oversee and support the global eCornell and LinkedIn Learning programs.

Learning & Development Strategy & Facilitation

• Co-design and facilitate corporate training programs that align with global business objectives.
• Assist in facilitating the Global Leadership Program for Professional and Emerging leaders.
• Assist in delivering Brand & Culture Programs, Luxury Onboarding, and Reveal Talent sessions.
• Support the design and facilitation of operational training as needed.
• Oversee and mentor the Learning & Development Coordinator to ensure seamless execution of training initiatives.

Compliance & Localization

• Oversee compliance training communication, ensuring alignment with industry standards and regulations.
• Manage local translations of learning and development programs to meet regional needs, collaborating with translation vendors and internal stakeholders.
• Ensure consistency and quality of translated content, maintaining brand and training integrity.

Facilitation & Leadership Criteria

The ideal candidate will be:

• An exceptional facilitator, communicator, and storyteller who captivates audiences.
• Highly self-aware, emotionally intelligent, and adaptable to diverse learning styles.
• Skilled in influencing across all levels of the organization without direct authority.
• Passionate about service excellence, open to innovation, and willing to challenge the status quo.

• Proven experience in facilitating training sessions both virtually and in person.
• Strong expertise in Learning Management Systems (LMS) and reporting tools.
• Experience in digital program design
• Experience Learning & Development within the hospitality industry (preferred).
• Bachelor’s degree in Human Resources, Education, or a related field (asset).
• Project management skills with the ability to coordinate multiple training programs simultaneously.
• Excellent communication, collaboration, and leadership abilities.

This role offers an exciting opportunity to shape the learning landscape of a globally recognized luxury hospitality brand. As a key contributor to our organizational growth and employee development, you will play an instrumental role in empowering teams, fostering leadership, and enhancing service excellence worldwide.

Note:  Must already be legally entitled to work in Canada to be considered for the position

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.