IT Technician

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Scope of Position:

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Is responsible for the Pullman co-meeting "connectivity" promise.
• Is the IT, telecoms and audiovisual expert at the hotel for co-meeting customers. In this regard, manages and coordinates everything necessary to set up and produce events.
• Monitors technological developments, keeps up-to-date with technological innovations and makes suggestions.
• Ensures that all IT, telecoms and audiovisual equipment and systems conform to standards and are in good working order.
• Is the "technology" point of reference for employees.
• Applies the brand's quality standards.

Main Responsibilities:

Customer Relations:

• Participates in customer briefings.
• Intervenes if there are any problems before or during the event. Is reactive and proposes solutions.
• Contributes to the satisfaction of individual guests by ensuring you have the skills needed to resolve simple and recurrent problems.
• May be asked to propose innovative solutions as part of commercial estimates.

Professional Techniques:

• Monitors technological developments and latest progress.
• Masters all the systems and applications used in the hotel.
• Together with the Event Manager and the customer, prepares the "connectivity" specifications for the meeting as sold. Manages and coordinates the IT required in an event.
• Is responsible for the correct installation of technical IT, telecoms and audiovisual equipment and ensures it is in good working order.
• Identifies and selects external service-providers.

Team management and cross-departmental responsibilities:

• Forms a duo with the Event Manager.
• Has a strong functional link to all departments in the hotel.
• Plays a managerial role for any external IT staff brought in for events.
• As the hotel's multimedia expert, gives hotel personnel technical training as required (equipment, handling or jargon) to ensure they can respond swiftly to customer queries.

Commercial / Sales:

• Analyses customers' explicit and implicit needs.
• Takes part in an advisory sales approach by optimising the relation between suitable technologies / price / margin.
• Helps promote the Meeting offer by providing high quality services and making proactive suggestions, may help draw up the proposal in advance of an event.

Management and Administration:

• Ensures that budgets validated by the customer are respected.
• Proposes fair and appropriate prices for services.
• Contributes to the development of Events revenue by proposing additional and new technological solutions.

Hygiene / Personal safety / Environment:

• Ensures the application of hygiene, safety, and environment regulations
• Applies and ensures application of the hotel's security regulations (in case of fire etc.)
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
• Is responsible for the security of people and property in the area under his/her remit

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 year's experience as an IT Technician or a similar role
• Strong knowledge of network administration, IT security protocols, and IT infrastructure
• Proficiency in troubleshooting hardware and software issues
• Familiarity with IT project management 
• Experience with cloud computing platforms and services
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team and collaborate across departments
• Detail-oriented with excellent organizational skills
• Customer-focused approach to IT support and service delivery
• Self-motivated with the ability to work independently and manage multiple priorities
• Flexibility to adapt to changing technologies and work environments