Analyst, Distribution System Support

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

*We are considering candidates in New Brunswick or Ontario. This is a remote role.*

Key Interactions:

• Interaction with hotel teams
• Interaction with the sales, distribution & loyalty support teams.
• Interaction with the HUBs teams: distribution loading, sales, e-commerce, pricing, etc.
• Interaction with the external providers giving support for Accor
• Americas Region

Main Responsibilities:

• Provide support to hotel and head office users
• Handle Sales and Distribution support tickets on a daily basis
• Contribute constantly to the optimization of the quality of service
• Availability and reactivity to provide quick answers to interlocutors
• Contribute constantly to increase the quality of service
• Ensure a good quality of support

•Handle the incoming tickets in relation to sales & distribution topics

•Work together with other members of L1 Sales and Distribution support teams in a different cultural and linguistic context

•Contribute constantly to the optimization of the quality of service

•Have an overview of the distribution operations

•Have good knowledge of the processes delegated to the support team

•Availability and reactivity to provide quick answers to interlocutors

•Intervene and coordinate until there is a resolution for tickets assigned to the team

•Close collaboration with the L2 Sales & Distribution team

•Exchange with the other internal & external teams in order to find solutions for the tickets as quickly as possible.

• Experience on hotel distribution systems
• International & operational experience
• Functional support experience
• Positive mindset
• Dynamic, proactive and autonomous
• Have an interest for support functions
• Strong communication & presentation skills
• Stress resistant
• Knowledge of ORS
• Knowledge of Accor Distribution Landscape
• Fluent in English (read, written, spoken).
• Service Now

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KB2