IT Operations Supervisor

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

This position is responsible for handling the hotel's day-to-day IT operations. The IT Operations Supervisor maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

This position will be responsible for the administration and internal support of the Plaza Hotel’s PCs, printers, servers, and related equipment, as well as supporting all systems in the hotel.

• Committed to delivering high levels of customer service
• Responds courteously and efficiently to queries and problems from guests and system users
• Ensures the cleanliness of all data equipment and computer rooms
• Self-starter, alert, energetic, responsible, and flexible
• Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors
• Ability to troubleshoot hardware and software problems
• Knowledge in Oracle Property Management System
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and supporting the underlying server/desktop infrastructure
• Should be capable of doing Root Cause Analysis on a problem
• Provide In-house guest IT-related matter troubleshooting
• Prepare and implement a Preventive Maintenance Schedule for all IT hardware and software
• Manage leadership in establishing project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives
• Prepare and enforce IT Policies and procedures for user departments
• Manage Disaster Recovery Process and ensure regular daily backup is taken
• Attend the Morning Operations Meeting, Afternoon Operations Meeting, and other meetings as needed.
• Identifies and implements solutions to user challenges and concerns associated with using company computer equipment
• Ensure that policies and procedures relating to PCI compliance are updated
• Maintains a system error/progress logbook and deals with reported problems
•  Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures
• Monitors and maintains a proper inventory of hardware and software licenses
•  Knowledge of IT Security Policies and ensures implementation through regular staff training
• Keep updated with the latest hotel technology and security risks regularly
• Able to perform other IT or Systems-related tasks assigned by the management
• Able to use Mobile Management System (MDM) such as JAMF and Intune

Compensation: $65,000 - $80,000.00 per year

• Must know Network fundamentals, general network setup, and device configuration
• Good knowledge of server hardware, Disk storage technology, and I/O devices
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications
• Ability to work under pressure
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player with good human relations skills
• Must be flexible in working hours, including weekends, evenings, overnights, and holidays
• Excellent communication skills, both written and verbal, are required.
• Strong interpersonal and problem-solving abilities
• Bachelor’s degree in computer science, Information Technology, or a related field
• Minimum of 3-5 years of experience in IT management or a similar role
• Minimum of 4-6 years of customer service experience or a similar role
• Strong knowledge of IT infrastructure, including networks, servers, and Azure, JAMF
• Excellent problem-solving and analytical skills]
• Strong leadership and team management abilities
• Familiarity with budgeting and financial planning in IT contexts
• Adaptability to new technologies and industry changes

All your information will be kept confidential according to EEO guidelines.