IT Manager - Qatari National

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The IT Manager is responsible for managing and maintaining the hotel’s entire technology infrastructure to ensure smooth operations and continuous availability of critical systems across all departments. This includes, but is not limited to, Property Management Systems (PMS), Point of Sale (POS), financial systems, guest internet services, and telecommunications.

The role requires strong leadership, technical expertise, and a customer-service mindset to support hotel colleagues and guests while driving the hotel’s digital innovation and security initiatives.

Key Responsibilities

Systems & Infrastructure Management

• Oversee daily operations of IT systems, including servers, networks, PMS, POS, telephone systems, Wi-Fi, CCTV, CRM, and back-office systems.
• Ensure all systems are operational 24/7 to support hotel operations and guest services.
• Monitor system performance and proactively address issues to minimize downtime.
• Maintain data backups, disaster recovery plans, and ensure data integrity.

Technical Support & Maintenance

• Provide prompt and effective support to all departments for IT-related issues.
• Maintain and manage hardware including desktops, laptops, printers, switches, routers, and other peripheral devices.
• Maintain an accurate inventory of IT assets and ensure equipment lifecycle is properly managed.
• Ensure all system software and firmware are updated and patched regularly.

Security & Compliance

• Implement and monitor cybersecurity measures to safeguard hotel data and guest information.
• Ensure compliance with local and international data protection laws (e.g., GDPR).
• Conduct routine audits and risk assessments.
• Enforce adherence to brand and corporate IT policies and procedures.

Projects & Innovation

• Lead the planning and implementation of IT projects including upgrades, rollouts, and system integrations.
• Coordinate with corporate IT teams, vendors, and service providers.
• Maintain updated documentation (SOPs, architecture diagrams, configuration records).

Budgeting & Procurement

• Prepare and manage the hotel’s IT budget, aligning with business goals and operational needs.
• Evaluate and recommend technology solutions to improve efficiency and service.
• Oversee procurement, vendor management, contract renewals, and service agreements.

Training & Development

• Conduct training for hotel staff on IT systems, data security, and usage best practices.
• Create user guides and system manuals as required.
• Stay updated on the latest hospitality technology trends and innovations.

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 3–5 years of IT Manager experience, preferably in the hospitality industry.
• Experience with hotel systems such as Opera PMS, MICROS POS, SunSystems, and related platforms is a strong advantage.
• Strong troubleshooting, analytical, and project management skills.
• Excellent communication and interpersonal skills; customer-service orientation.
• Ability to work under pressure in a dynamic, service-driven environment