IT Coordinator-Movenpick Kigali Rwanda

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

The IT Coordinator is responsible for the daily management of the hotel's technological systems, ensuring their operability and efficiency. This role involves coordinating technical support, overseeing the IT infrastructure's operational performance, and collaborating with various departments to optimize technological processes, enhancing the experience for both employees and guests while maintaining high standards of security and service.

Responsibilities

· Coordinate and monitor daily IT operations, including network administration, system maintenance, and user support.

· Implement and maintain IT security measures to protect the organization’s data and systems, following the guidelines defined by the IT Manager.

· Collaborate with various departments to identify technological needs and develop innovative solutions.

· Support IT projects, participating in planning, execution, and progress tracking.

· Provide technical support and troubleshoot hardware and software issues.

· Assist in the implementation and maintenance of IT procedures and technical documentation.

· Train staff on new technologies and best practices related to IT systems.

· Manage and track the inventory of hardware, software, and licenses, ensuring proper use and maintenance.

· Log, follow up, and close technical support tickets, ensuring timely responses and user satisfaction.

· Coordinate with external service providers (telecommunications, equipment maintenance, etc.), ensuring compliance with contracted services.

· Regularly verify the proper functioning of systems and technological devices available to guests (entertainment systems, in-room Wi-Fi, etc.).

· Provide technical assistance during events, conferences, or corporate meetings held at the hotel, ensuring connectivity and audiovisual equipment functionality.

· Support the implementation or upgrade of hotel-specific systems (PMS, POS, CRM, etc.), collaborating with vendors and internal users to facilitate adoption.

• Proven experience as an IT Coordinator or in a similar role
• Knowledge of Windows Operating System
• Competency using a variety of computer software
• Strong interpersonal and problem solving abilities

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!