Housing Manager

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Summary

The Housing Manager is responsible for overseeing and managing the accommodations provided to hotel team members. They ensure that housing facilities are well maintained, safe, comfortable, and meet the needs of the employees. This role involves coordinating housing assignments, addressing residents' concerns, and maintaining a positive living environment.

Responsibilities

Housing Operations Management

• Oversee the day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
• Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
• Maintain accurate records of housing occupancy, leases, and related documentation.

Maintenance and Repairs

• Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
• Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.

Resident Relations

• Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
• Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.

Health, Safety and Compliance

• Ensure that all housing facilities comply with health and safety regulations and guidelines.
• Conduct regular inspections to identify potential hazards and address them promptly.
• Provide guidelines to residents on safety protocols and emergency procedures.
• Apply safety protocols and ensure that employees follows proper safety procedures and practices.
• Stay updated with industry regulations and best practices related to housing operations and hygiene.

Communication and Documentation

• Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
• Keep accurate records of resident complaints, maintenance requests, and resolution actions.

Budget and Inventory Management

• Assist in budget planning for housing operations, including forecasting expenses for maintenance, repairs, furnishings, and utilities.
• Monitor inventory levels for items such as furniture, appliances, and cleaning supplies, ensuring that replacements or additions are procured when necessary.

New Staff Orientation

• Coordinate the orientation of new staff members to their housing accommodations, explaining rules, regulations, and facilities available.
• Provide information on local amenities, transportation options, and community services.
• Continuous Improvement:
• Seek opportunities to enhance the quality of staff housing facilities and services based on resident feedback and industry best practices.
• Implement initiatives to improve resident satisfaction and overall living conditions.

Communication

• Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.

People & Culture

Heartist Relations

• Foster a positive work environment, which encourages the successful operation of the business.
• Work alongside with the People & Culture Leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

Recruitment

• Hire new Heartists in conjunction with the People & Culture Leader through INES.
• Use the interview guides provided and Talent Meter to gain further information on any potential candidate.

Heartist Engagement and Communications

• Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success.  This will include working on the Heartist Engagement Survey (EES) and People & Culture Audit.  Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
• Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.
• Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture Leader.

Learning & Talent Development & Performance Management

• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Ensure Departments have adequate Departmental trainers, and these are well utilized.
• For all supervisory positions have a transparent development program in place in conjunction with the People & Culture Leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines and ensuring direct reports do the same.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation.
• Operational Decision Making.
• Self-Development & Management.

Leading Others

• Developing an Empowered Team.
• Leading an Engaged and Diverse Team.
• Communication.

Experience/Certificates/Education

• Bachelor's degree in Hospitality Management, Facilities Management, or a related field (or equivalent experience).
• Prior experience in property management, facilities management, or a similar role in the hospitality industry.
• Strong interpersonal and communication skills for interacting with a diverse range of staff members.
• Knowledge of health and safety regulations related to accommodations.
• Problem-solving skills to address housing-related issues effectively.
• Organizational skills to manage housing assignments and maintenance schedules.
• Proficiency in using property management software and basic computer applications.
• Ability to work flexible hours and respond to emergencies as required.
• Familiarity with safety and hygiene regulations.
• Native Arabic speaker and good in verbal and written English is essential.

This is a pre-opening role.