Company Description
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Reporting to the Group Housing Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Key room reservations contact for group programs, from initial turnover process until event date
- Ensure proper notes, billing and special requests are completed
- Attend weekly pick up meeting and assist in group forecasting
- Consistently offers professional, engaging and friendly service
- Prepare and send rooming lists, pick up reports and other information to the group contacts
- Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
- Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
- Provide administrative support to Group Housing Manager and action items as required in an efficient and professional manner
- All other duties as assigned
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Previous hotel experience and/or customer service experience required
- Experience with Opera PMS and Passkey GroupMax
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Excellent organizational and time management skills
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Effectively deal with guests and other team members
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Maintain confidentiality of proprietary information and protect company assets
Physical Demands
This position requires:
- Frequent sitting throughout shift
- Occasional kneeling, pushing, pulling, lifting, walking and standing
- Occasional ascending or descending ladders, stairs and ramps
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
