Group & Events Coordinator

Reporting to the Director of Sales, you'll be the backbone of our sales office - keeping the daily planning of Groups, Meetings & Events running like clockwork for The Hoxton, Amsterdam.

It's an exciting time to join us! We're giving our public spaces and The Apartment a proper makeover: fresh, design-forward, and full of new commercial possibilities. We're building something new here, and we need a brilliant, detail-oriented Sales Coordinator to help bring it to life.

More about us…

Once the Mayor’s home, now our home, The Hoxton, Amsterdam sits pretty on the Herengracht canal. With 111 rooms, Lotti’s (our all-day neighbourhood restaurant & bar), and The Apartment (our unique meetings & events concept), we’re so much more than just a bed for the night. We are an open-house hotel where hotel guests hang out alongside the locals, immersing themselves in the vibrant energy of our neighbourhood.

What’s in it for you…

Become part of a team that’s very passionate about creating great hospitality experiences.

• Competitive salary.
• 25 days holiday (plus bank holidays).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• The Engine Room: Master our Delphi system and keep the event calendar running like a well-oiled machine, making sure everything behind the scenes is spot-on, so bookings glide smoothly from first enquiry through to the event actually happening on the floor.
• End-to-End Planning: Once a booking's confirmed, it's yours - you'll own the planning from start to finish, managing every client detail until handover to the operations team, then closing it all out in our systems once the event wraps.
• Own our Delphi system inside and out, handling daily enquiries, logging new requests accurately, and keeping the event diary sharp and organised.
• Chase up provisional bookings and help turn enquiries into confirmed business, keeping the planning admin tight along the way.
• Help the team send and follow up on contracts, and make sure every signed agreement is properly filed.
• Send out invoices and process client payments when they're due.
• Wrap up sales admin cleanly and accurately so operations can pick things up without a hitch.
• Keep our database in good shape - adding new contacts and keeping client profiles clean in Delphi.
• Keep third-party sites up to date and make sure our seasonal offers are always loaded correctly.
• Support the team by digging up new sales leads, scoping the competition, and tracking down the right contacts.
• Help load corporate RFPs and keep our Master Account List (MAL) current during negotiation season.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get shit done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Experience and understanding of working on lifestyle brands that are rooted in culture and community.
• Ideally fluent in Dutch and English, additional languages will be highly valuable.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Proactive approach to meeting deadlines and targets.
• Excellent organisational and administration skills.