- Full-Time
- Permanent
- M GALLERY
- Rooms
__jobinformationwidget.freetext.LocationText__
Alwadi Hotel Doha - MGallery, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF52476C
Front Desk Receptionist
Region
Luxury & Lifestyle
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service while adhering to all MGallery standards.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
- To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
- Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the AFOM or FOM for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- Assist in any other duties when required by the Front Office Manager.
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
- Handle guest requests either in person, via phone or by email, always using MGallery etiquettes and standards.
- Experience as a Receptionist, Front Office Representative or similar role preferred.
- 0-2 years related experience.
- Strong customer service skills required
- Strong organizational skills required
Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
To attend all laundry and dry-cleaning operations, following the hotel standards and procedures. To follow the linen and uniforms laundry flows and to respect the established cycles and instructions.
Reference
431c9758-2647-4b40-a20f-16287b98af0b
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
To supervise the Laundry operations ensuring that the hotel standards and procedures are fullyknown and followed.To supervise outsourced laundry services, for quality and standard procedures.To ensure
Reference
e183557a-d4cb-4c8b-ae0d-cc7147edce52
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
Be responsible for mending all uniforms, room & F&B linen, guest laundry of the Hotel Ensure the work quality up to standard Be aware of the daily hotel activities and has product knowledge of all th
Reference
488e4494-c09a-43e5-9f75-8279c74c5f15
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. To answer and handle calls, wake-up calls and messages, properly using the telephone
Reference
41e845fc-7a76-4874-bfe4-2c5d8154f833
Expiry Date
01/01/0001
Salary
Location
IBIS BUDGET ORLEANS SUD CO'MET, Saran, Loiret
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vous vous couchez parfois à l’heure où les gens se lèvent ? Nous avons le poste qui vous permettra d’être un oiseau de nuit ! Nous recherchons pour notre hôtel IBIS BUDGET à SARAN un Réceptionniste
Reference
DLAPY369
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Montmartre Sacré-Coeur, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Le/la gouvernante assiste la Gouvernante Générale dans l'encadrement, la coordination et l'optimisation de l'activité de l'ensemble des équipes du service Housekeeping.Veiller au respect des procéd
Reference
4129df3b-159c-4fd4-acaf-c38691183cdd
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
Pick up / Drop hotel guests at predetermined locations and predetermined times in a friendly and courteous manner. Duties include operating and maintaining transportation vehicles with a focus on safe
Reference
88cee79e-2a10-486b-8905-b5e665bdd5a1
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction. Ensure the prompt and efficient handl
Reference
65c97e94-1f79-46fa-be27-ad0b8a9d0ece
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special reque
Reference
20e58422-e303-448b-8236-4cc511a78ad3
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MURJANA, King Abdullah Economic City, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests ofGuests. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) Register and pr
Reference
595cfa7f-1aa2-4953-9b24-5b8c2a6efa61
Expiry Date
01/01/0001