Laundry Supervisor

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• To supervise the Laundry operations ensuring that the hotel standards and procedures are fully
• known and followed.
• To supervise outsourced laundry services, for quality and standard procedures.
• To ensure all the equipment utilized in the laundry is well set-up and maintained and the related
• instructions and cycles are well adapted and followed-up.
• To ensure a correct and economical use of all the chemicals and that the formulas are respected.
• To ensure a proper storage of the chemicals, respecting the environmental procedures.
• To maintain the linen and laundry par stocks.
• To ensure laundry staff has a full knowledge of all the textiles and their proper care.
• To constantly check the linen, uniform for cleanliness and defects and to recommend replacement
• if necessary.
• To maintain constant linen flow to the floors and the outlets.
• To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
• To assist laundry and housekeeping operations during daily peak hours.
• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
• To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
• To maintain complete and readily accessible files.
• To continuously study and evaluate the operations and procedures to increase revenue and productivity.
• To ensure proper handling of lost and found items.
• To participate in monthly inventories.
• To follow up daily check lists.
• To ensure a proper use of the telephone etiquette as per Rixos standards.
• To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required.
• To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To ensure a proper coverage and supervision of the Laundry at all times.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
• To share daily activity highlights with the Assistant Executive Housekeeper and / or Executive Housekeeper, including internal and external guest opportunities.
• To assist in fulfilling administrative responsibilities and monitoring activities.
• To be an ambassador of the Laundry and of the hotel, in and outside the work place.
• To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
• To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.

Diploma or degree in vocational hospitality, 4 – 5 years experience in 4-5 star hotel.