Executive Housekeeper

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Executive Housekeeper. The Executive Housekeeper reports to the Executive Assistant Manager, Rooms & Recreation and is responsible for the strategic leadership and overall operation of the Housekeeping and Laundry Department’s at Fairmont Southampton. This role ensures the impeccable cleanliness, maintenance, and presentation of all guest rooms, suites, public spaces, corridors, and back-of-house areas.

The Executive Housekeeper plays a vital role in delivering a consistently luxurious guest experience, leading a large team with a focus on service excellence, productivity, safety, and operational efficiency.

What you will be doing:

Housekeeping Operations & Service Excellence

• Oversee daily cleaning and maintenance of all guest rooms, public areas, corridors, offices, back-of-house spaces, and all laundry operations (in-house laundry facility and any contracted laundry services).
• Ensure all areas and laundry processes consistently meet or exceed Fairmont luxury brand standards.
• Implement and enforce cleaning and laundry procedures, hygiene protocols, and quality control measures.
• Conduct regular inspections of rooms, public areas, and laundry facilities to maintain standards of excellence.

Leadership, Team Management & Training

• Lead, mentor, train, and support the housekeeping team, including supervisors, room attendants, public area attendants, and laundry staff.
• Oversee workforce planning, recruitment, scheduling, onboarding, and performance management for laundry and housekeeping teams.
• Foster a positive, inclusive, and professional work environment focused on teamwork and accountability across both housekeeping and laundry operations.
• Develop and deliver ongoing training initiatives to strengthen skills, service consistency, safety awareness, and proper handling of linens and laundry equipment.

Financial & Resource Management

• Manage the departmental budget, including labor planning, cost control, and purchasing of supplies for housekeeping and laundry operations.
• Maintain accurate inventory of linens, amenities, cleaning supplies, and laundry consumables; track linen lifecycle and replacement needs.
• Optimize operational efficiency of housekeeping and laundry processes while ensuring adherence to Accor quality standards.
• Identify opportunities for cost savings, sustainability improvements, and efficiencies in linen usage and laundry practices.

Guest Experience & Service Recovery

• Respond promptly and professionally to guest concerns, ensuring effective service recovery and long-term satisfaction.
• Ensure guest rooms, public spaces, and laundry-related guest requests (e.g., same-day pressing, specialty laundering) are fully prepared to support exceptional guest experiences.
• Collaborate closely with Front Office, Engineering, and Guest Services to support seamless operations and timely delivery of laundry services.

Standards Compliance, Safety & Sustainability

• Ensure compliance with all local health and safety regulations, Accor brand policies, and industry standards for laundry operations (chemical handling, machinery safety, and infection control).
• Champion environmental sustainability initiatives, including waste reduction, chemical management, water and energy efficiency in laundry processes.
• Maintain laundry equipment, tools, and systems to ensure proper functionality, safety, and preventative maintenance schedules.

Cross-Department Collaboration & Continuous Improvement

• Represent the housekeeping and laundry operations at operational meetings and contribute to strategic planning.
• Partner with department heads and the Rooms Division leadership team to enhance the guest journey, including optimizing turnaround times for linen and laundry services.
• Stay current with industry trends, luxury service innovations, and best practices in housekeeping and laundry operations.

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• 5+ years of progressive housekeeping leadership experience, preferably within a luxury hotel or resort
• Proven ability to lead large, diverse teams in a high-volume operation

Education

• Diploma or certification in Hospitality Management or a related field preferred
• Additional training in housekeeping operations, leadership, or hotel management is an asset

Competencies, Knowledge & Skills

• Strong knowledge of housekeeping operations, hygiene standards, equipment, and cleaning technologies
• Excellent leadership, coaching, and organizational skills
• Exceptional communication and interpersonal abilities
• Strong financial acumen with experience managing budgets and inventories
• Ability to remain calm, composed, and solution-focused under pressure
• Embrace the Fairmont brand promise and luxury in your role and in all of your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 
• Create an environment where colleagues are empowered, supported and recognized 
• Drive top performance to achieve exceptional results 
• Articulate and passionately embody the brand’s values and vision to inspire stakeholders 

Personal Attributes

• Warm, approachable, and guest-focused
• High attention to detail and commitment to excellence
• Collaborative, inclusive, and team-oriented
• Adaptable and able to thrive in a fast-paced environment

Circumstances

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.