Company Description
Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.
From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.
Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.
Job Description
Purpose of the Role
To deliver exceptional and personalised guest experiences by providing professional concierge, porter, and lobby services while maintaining the highest standards of hospitality, presentation, and operational efficiency.
Key Responsibilities
Guest Service Excellence
Provide warm, personalised service by greeting guests, using their names whenever possible, anticipating needs, and ensuring all requests are handled promptly and professionally.
Arrival & Departure Experience
Coordinate luggage handling, room escorting, valet parking services (where applicable), and provide guests with information about hotel facilities, services, and local attractions.
Concierge & Information Services
Act as a knowledgeable hotel ambassador by assisting with tour bookings, transportation arrangements, local recommendations, and answering guest enquiries accurately and efficiently.
Lobby & Hotel Presentation
Maintain a polished and welcoming lobby environment, ensuring guest areas are clean, organised, and reflective of premium hotel standards.
Operational & Team Support
Work collaboratively with all hotel departments, manage mail and parcel services, attend training sessions, handle guest concerns professionally, and contribute to a safe, seamless, and memorable guest experience.
Qualifications
- Previous hospitality or hotel experience preferred.
- Excellent communication skills with strong guest service focus.
- Sound knowledge of the local area and attractions.
- Valid driver’s licence and flexibility to work varied shifts.
- Strong organisational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Professional, adaptable, and culturally aware, with a commitment to Accor’s Heartist values and service excellence.
Additional Information
Why Join Us?
- Access to Accor Academy and earn while you learn!
- Flexible work arrangements to suit your lifestyle
- Enjoy exclusive discounts on dining and accommodation worldwide
- Complimentary meals during shifts
- Paid parking at Park & Ride Auckland Airport
- Paid Birthday Leave & Paid Wellness Leave
- Earn bonuses through our Refer a Friend incentive
- Access Accor’s industry-leading Parental Leave Scheme
- Free and confidential access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
