Director of Revenue Management

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The iconic Fairmont Banff Springs, nestled in the heart of the Canadian Rockies, is in search of a Director of Revenue Management.

Reporting to the Director of Sales and Marketing, the Director of Revenue Management works closely with other executive committee members and department heads to support guest service and colleague engagement throughout the hotel while at the same time maximizing overall hotel performance.

Job Description

Summary of Responsibilities:

• Maximizes net revenue contribution through a thorough understanding of market segments, booking channels and demand drivers for rooms, food and beverage and minor operating departments. Actively participates in total revenue management and evaluation of business opportunities.
• Responsible for Revenue Management System (IDeaS). Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system.
• Operationalizes hotel pricing strategies which are congruent with demand factors, promote integrity and protect long term customer value; through definition and management of rate levels, stay restrictions and other tactics in all distribution channels.
• Monitors segment booking pace in order to determine pricing and availability controls for all reservation distribution sources and implements according to the strategy of the hotel. Monitors key indicators of hotel performance and third party intelligence sources to identify revenue opportunities.
• Reviews competitive set pricing, yield strategies and completes analysis of the market and its opportunities based upon the competition. Coordinate updates/stay restrictions or rate changes to reflect the hotel's selling strategy in response to the market demand
• Evaluates booking channel distribution models and opportunities for the hotel. 
• Active participation in Fairmont Western Canada’s regional strategies and projects
• Stay current with industry changes and how it may impact demand.
• Collaborate with the Marketing team to execute e-commerce campaigns to support the hotel strategic marketing plans working within the established budgets.
• Responsible for completion of all rooms and revenue forecasting, budgeting and planning to accurately project unconstrained demand and hotel performance in collaboration with the DOSM, Director of Finance, and General Manager.  Participates in the annual budgeting process with leadership team and ownership group.
• Chairs weekly Revenue Management Meetings and presents weekly revenue agenda items.
• Maintains records pertaining to market segments, transient pace numbers, forecasts, and other rooms data.
• Work closely with DOSM and Director of Group Sales to optimize profit of the group segment by reviewing leads with a total profit optimization mindset.
• Work closely with DOSM and Director of Marketing to optimize profit of all offers by reviewing marketing strategy and offer production with a total profit optimization mindset.
• Coach resort reservations to ensure accuracy of direct booking channel configuration and efficiency in inventory management across all market segments. Cultivate the revenue maximization culture with the key reservations team members.

Your Skills & Qualifications:

Qualifications

• 3-5 years as a Revenue Manager or Director required
• Working knowledge & experience on IDEAS
• Demonstrated creativity, innovation, and a willingness to take calculated risks.
• Result-oriented approach with the ability to be flexible and perform effectively under pressure.
• Exceptional interpersonal skills, complemented by superior written and verbal communication abilities.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees up to 3 months
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com