
Meet one of our Expert Housekeepers at Pullman Hotels
At Accor, we believe in the power of growth and development, and Yanis’ journey is a perfect example of this.
Starting as a Receptionist and now thriving as an Expert Housekeeper, Yanis has embraced every opportunity along the way.
In this interview, Yanis shares insights into his career path, the challenges he's faced, and what it means to be a Heartist®.
How did you first get into the hospitality industry?
"At 15, I had to choose a career path in the French education system. After visiting a culinary school twice, I fell in love with it.
That’s how I got into hospitality, even though no one in my family worked in the sector. The school had amazing facilities, with kitchens and restaurants, and the teachers were great."
What was your first experience working in hospitality?
"My first job was a four-month internship in the south of France, where I worked lunch and dinner service at a restaurant and managed the front desk.
It was exciting to be away from home, meet new people, and serve guests who were different from those in Paris."
How did you grow your career from there?
"After the internship, I did an apprenticeship, which was my first step toward becoming a full-time employee.
I then went on to complete two more years of apprenticeship and gained a professional license in hospitality, followed by an international master’s degree in hospitality and catering."
Discover internship and apprenticeship opportunities that will fast-track your career and contribute to your professional and personal fulfilment with Accor!
What does your current role as an expert housekeeper involve?
"As an Expert Housekeeper, I manage a team of Housekeepers and oversee the service from 6:00 AM to 2:30 PM.
My day starts with two hours of planning, ensuring that everyone knows their tasks for the day. It’s a role with more responsibilities than a typical Housekeeper."
What do you enjoy about working at Accor?
"I love that Accor is a big group with many growth opportunities. You can move within your hotel or even explore different services across the group.
I’ve had five positions at Pullman in just three years - Receptionist, Assistant Night Manager, night manager, Housekeeper, and now Expert Housekeeper. The possibilities are endless."
What does being a Heartist® mean to you?
"Being a Heartist® means being part of something bigger. It’s about knowing the hotel and Accor’s procedures inside out to ensure our guests have a seamless experience.
There’s a connection between all the hotels and staff, and that makes you feel like part of a family."
What advice would you give to someone looking to grow their career at Accor?
"Listen to what guests and your trainers say. Pay attention, take notes - those basics make all the difference.
If you have big expectations for your career, you need to be interested in your work and work hard. Guests will notice that, and it will push you forward."
Grow and develop your Housekeeping career with Accor
From managing different roles to being part of the global Heartist® family, Yanis has thrived in his career, embodying the Accor spirit of innovation and passion for hospitality.
Whether you’re starting out or looking to take the next step in your career, Accor offers a supportive environment where you can grow, learn, and succeed.
Join us in a Housekeeping role today.
Discover our latest news!
Latest thinking

Teaser
Sales and Marketing jobsContent Type
Heartists®’ insightsPublish date
06/09/2025
Summary
Not every career begins with certainty, but sometimes, the smallest nudge can spark something extraordinary. For Laura Wahl, that spark came from her mother, who saw her natural people skills and b

Teaser
Housekeeping jobsContent Type
Heartists®’ insightsPublish date
06/09/2025
Summary
What does it take to thrive in hospitality? For Halima Chelkha, the answer is passion. Now an Assistant Housekeeping Manager at Mercure Rif Nador in Morocco, Halima’s journey shows how a role in h

Teaser
Culinary jobsContent Type
BlogsPublish date
06/09/2025
Summary
Working in an Accor kitchen means stepping into a world where every moment counts and every skill matters. It’s fast, it’s challenging, it’s full of energy, and it’s where you transform raw ingred
+(2).jpeg)
Teaser
Food and Beverage jobsContent Type
BlogsPublish date
06/09/2025
Summary
Not every career begins at a desk. Some start behind a bar, where creativity flows as freely as conversation, and every shift is a chance to make someone’s day. At Accor, bar jobs are more than ju
.jpeg)
Content Type
BlogsPublish date
05/27/2025
Summary
At Accor, every Heartist® plays a part in creating exceptional experiences for our guests — and the Maintenance Technician is no exception. As the backbone of hotel operations, Maintenance Technic
.jpeg)
Teaser
HR jobsContent Type
BlogsPublish date
05/27/2025
Summary
At Accor, our Heartists® are at the heart of everything we do, and our Human Resources (HR) teams play an important role in shaping that success. Behind every thriving team and engaged Heartist® i
.jpeg)
Content Type
BlogsPublish date
05/27/2025
Summary
Step into any Accor hotel, and you’ll notice the polished floors, the perfect lighting, and the quiet hum of everything working just as it should. What you won’t always see is the team making that
.jpeg)
Teaser
Food and Beverage jobsContent Type
BlogsPublish date
05/27/2025
Summary
There’s something special about the way a great meal can bring people together. At Accor, food and drink go far beyond the plate, they’re an experience, a connection, and a chance to make someone’s

Teaser
GeneralContent Type
BlogsPublish date
03/27/2025
Summary
At Accor, we believe that a fulfilling career goes hand in hand with making a positive impact on the world. Sustainability in hospitality is at the heart of our values, and we’re proud to be leadin
__original+(1).jpeg)
Teaser
Revenue Management jobsContent Type
BlogsPublish date
03/27/2025
Summary
What is a Hotel Revenue Manager? A hotel revenue manager at Accor is a strategic leader who drives profitability and shapes the future of the hotel’s financial success. This role goes beyond numb
Latest jobs
Salary
Location
Novotel Rio de Janeiro Leme, Rio de Janeiro, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Food & Beverage
Description
• Efetuar o lançamento de comandas no sistema, fechar contas e emitir o cupom fiscal para assinatura do cliente, durante o serviço. • Atender solicitações / pedidos dos clientes via telefone. • Pres
Reference
22fb8ca5-f2c6-4963-97fc-bd6371fb904b
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Ottawa
Job Category
Rooms
Description
Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: Provide outstanding service to our internal a
Reference
a185bab0-a9a7-43df-8555-8472445bef65
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
We are looking for a Houseperson to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. This is a full-time position and
Reference
caeb8d2f-aa3f-46f0-82a9-251f6f60a5fa
Expiry Date
01/01/0001
Salary
Location
Fairmont Tremblant, Mont-Tremblant, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Mont-Tremblant
Job Category
Culinary
Description
Voir au bon fonctionnement et au très haut rendement de la cuisine assignée, S’assurer que la qualité du produit rencontre les plus hauts standards et ainsi assurer la satisfaction des clients,Effect
Reference
93af79e3-ae4a-4159-b0aa-066a9d8700f7
Expiry Date
01/01/0001
Salary
Location
Not communicated, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
275e116f-8e67-4721-99e2-e57f5e658b28
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Montebello, Montebello, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montebello
Job Category
Food & Beverage
Description
Gestion des réservations et répartition des clients : Prendre les réservations, assurer une bonne répartition du temps de service et orienter les clients de manière à maximiser l'efficacité du service
Reference
0bb9e5fb-9b0a-4885-9457-eef8af4f3fd2
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Montebello, Montebello, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montebello
Job Category
Food & Beverage
Description
Offrir un service professionnel et accueillant : Accueillir les clients, proposer un service avenant, et assurer un service de qualité conformément aux normes de l'hôtel.Connaître et recommander le me
Reference
86a3a133-2d84-4c74-b913-098d9fe48866
Expiry Date
01/01/0001
Salary
Location
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
015bd66b-e5ce-421d-8835-d95e9ab90e75
Expiry Date
01/01/0001
Salary
Location
Hawar Resort By Mantis, Hawar Islands, Bahrain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hawar Islands
Job Category
Information Technology
Description
As the IT Supervisor at Hawar Resort by Mantis, you will ensure the efficient operation of the resort's IT infrastructure, systems, and networks. You will oversee system installations, upgrades, maint
Reference
05e3b7f7-982a-4668-a58b-9843b5e06f47
Expiry Date
01/01/0001
Salary
Location
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
9ab40e41-232a-46ff-8453-73a541fefd1c
Expiry Date
01/01/0001