
Meet one of our Expert Housekeepers at Pullman Hotels
At Accor, we believe in the power of growth and development, and Yanis’ journey is a perfect example of this.
Starting as a Receptionist and now thriving as an Expert Housekeeper, Yanis has embraced every opportunity along the way.
In this interview, Yanis shares insights into his career path, the challenges he's faced, and what it means to be a Heartist®.
How did you first get into the hospitality industry?
"At 15, I had to choose a career path in the French education system. After visiting a culinary school twice, I fell in love with it.
That’s how I got into hospitality, even though no one in my family worked in the sector. The school had amazing facilities, with kitchens and restaurants, and the teachers were great."
What was your first experience working in hospitality?
"My first job was a four-month internship in the south of France, where I worked lunch and dinner service at a restaurant and managed the front desk.
It was exciting to be away from home, meet new people, and serve guests who were different from those in Paris."
How did you grow your career from there?
"After the internship, I did an apprenticeship, which was my first step toward becoming a full-time employee.
I then went on to complete two more years of apprenticeship and gained a professional license in hospitality, followed by an international master’s degree in hospitality and catering."
Discover internship and apprenticeship opportunities that will fast-track your career and contribute to your professional and personal fulfilment with Accor!
What does your current role as an expert housekeeper involve?
"As an Expert Housekeeper, I manage a team of Housekeepers and oversee the service from 6:00 AM to 2:30 PM.
My day starts with two hours of planning, ensuring that everyone knows their tasks for the day. It’s a role with more responsibilities than a typical Housekeeper."
What do you enjoy about working at Accor?
"I love that Accor is a big group with many growth opportunities. You can move within your hotel or even explore different services across the group.
I’ve had five positions at Pullman in just three years - Receptionist, Assistant Night Manager, night manager, Housekeeper, and now Expert Housekeeper. The possibilities are endless."
What does being a Heartist® mean to you?
"Being a Heartist® means being part of something bigger. It’s about knowing the hotel and Accor’s procedures inside out to ensure our guests have a seamless experience.
There’s a connection between all the hotels and staff, and that makes you feel like part of a family."
What advice would you give to someone looking to grow their career at Accor?
"Listen to what guests and your trainers say. Pay attention, take notes - those basics make all the difference.
If you have big expectations for your career, you need to be interested in your work and work hard. Guests will notice that, and it will push you forward."
Grow and develop your Housekeeping career with Accor
From managing different roles to being part of the global Heartist® family, Yanis has thrived in his career, embodying the Accor spirit of innovation and passion for hospitality.
Whether you’re starting out or looking to take the next step in your career, Accor offers a supportive environment where you can grow, learn, and succeed.
Join us in a Housekeeping role today.
Discover our latest news!
Latest thinking

Teaser
Housekeeping jobsContent Type
Heartists®’ insightsPublish date
07/24/2025
Summary
Curious about what a shift leader does and why this role matters so much in hospitality? Meet Yuri Menel, Shift Leader at Novotel Milano Nord Ca Granda in Italy. Yuri’s story shows how dedica

Teaser
Food and Beverage jobsContent Type
Heartists®’ insightsPublish date
07/24/2025
Summary
Are you curious about what it means to be a head waitress and why this role can be so rewarding? Meet Fiona Jabri, Head Waitress at ibis Paris Coeur d'Orly, whose journey into hospitality sho

Teaser
GeneralContent Type
BlogsPublish date
07/24/2025
Summary
If you’re dreaming of a career in hospitality that’s exciting, rewarding, and full of possibility, Dubai might just be the place for you. Known for its vibrant culture, iconic skyline, and wor

Teaser
GeneralContent Type
BlogsPublish date
07/24/2025
Summary
At Accor, we understand that everyone’s journey is different. That’s why our part-time jobs are built to give you the freedom to grow in a way that suits your life. From balancing

Teaser
GeneralContent Type
BlogsPublish date
07/11/2025
Summary
Are you looking for a career where your work truly matters, where every day brings the chance to make a positive difference? At Accor, we believe hospitality is more than a job. It’s meaningfu

Teaser
GeneralContent Type
BlogsPublish date
07/11/2025
Summary
At Accor, we believe that learning should open doors, not just to jobs, but to confidence, purpose, and a future you’re proud of. That’s why our apprenticeships are built to give you more tha

Teaser
Housekeeping jobsContent Type
BlogsPublish date
07/11/2025
Summary
A hotel housekeeping career is so much more than keeping rooms tidy, it’s about creating comfort, care, and unforgettable experiences for every guest who walks through the door. It’s als

Teaser
Sales and Marketing jobsContent Type
Heartists®’ insightsPublish date
06/09/2025
Summary
Not every career begins with certainty, but sometimes, the smallest nudge can spark something extraordinary. For Laura Wahl, that spark came from her mother, who saw her natural people skills and b

Teaser
Housekeeping jobsContent Type
Heartists®’ insightsPublish date
06/09/2025
Summary
What does it take to thrive in hospitality? For Halima Chelkha, the answer is passion. Now an Assistant Housekeeping Manager at Mercure Rif Nador in Morocco, Halima’s journey shows how a role in h

Teaser
Culinary jobsContent Type
BlogsPublish date
06/09/2025
Summary
Working in an Accor kitchen means stepping into a world where every moment counts and every skill matters. It’s fast, it’s challenging, it’s full of energy, and it’s where you transform raw ingred
Latest jobs
Salary
Location
ibis Guadalajara Expo, Guadalajara, Mexico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mexico
Job Category
Rooms
Description
Las principales actividades constan en recibir y atender a los clientes según el estilo de la marca. Proporcionar información diversa, de acuerdo con las necesidades de los clientes y prácticas esenci
Reference
02c23985-e38b-485a-9d41-607347978b42
Expiry Date
01/01/0001
Salary
Location
Fairmont Taghazout Bay, Taghazout, Morocco
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Taghazout
Job Category
Food & Beverage
Description
Nous recherchons un(e) responsable de Restaurant t expérimenté et enthousiaste pour rejoindre notre équipe dans la belle ville côtière de Taghazout, au Maroc.En tant que Responsable de Restaurant, vou
Reference
20489b55-b466-44b1-84b0-01b9bc4052c2
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES THONON LES BAINS, THONON LES BAINS
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
France
Job Category
Administration & Support
Description
En collaboration avec les managers des différentes équipes, vous aurez notamment en charge : Le rapprochement : Commandes/BL/Factures,La saisie de facture,Suivi des facturations,Relance des clients
Reference
GZDBK374
Expiry Date
01/01/0001
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclam
Reference
bf9738d1-9277-482a-809b-0783d966b763
Expiry Date
01/01/0001
Salary
Location
Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Culinary
Description
Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complet
Reference
00266987-69a5-44d6-b15f-74c5822b9530
Expiry Date
01/01/0001
Salary
Location
Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Food & Beverage
Description
Supervises day-to-day operations of the bar to ensure smooth and professional service.Leads and motivates the bartender team to maintain high standards of guest satisfaction.Ensures timely and accurat
Reference
5d50b0e1-af31-4456-ae78-bd67894e824e
Expiry Date
01/01/0001
Salary
Location
Fairmont Taghazout Bay, Taghazout, Morocco
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Taghazout
Job Category
Food & Beverage
Description
Votre rôle : Relevant du Manager point de vente, vous êtes chargé(e) d’assurer la satisfaction optimale du client sur les différents points de vente en coordonnant les missions suivantes :Est garant d
Reference
156ddd17-2a4a-47dd-9efb-be4ee7fe5ea3
Expiry Date
01/01/0001
Salary
Location
IBIS MONTLHÉRY PARIS SUD, MONTLHERY
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Food & Beverage
Description
Nous recherchons pour notre Restaurant Feel Good à Montlhéry un SERVEUR F/H, en Contrat CDI temps pleins (35 heures), à partir du 1 septembre 2025.Vous avez commandé un poste de serveur dans un établi
Reference
XEOZD470
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Join our dynamic team as a Guest Service Associate - Housekeeping at our prestigious hotel in Mumbai, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests en
Reference
49b2f018-223b-4f90-8b3e-a78982025c9c
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery Collection, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Engineering & Maintenance
Description
Are you passionate about creating beautiful, functional spaces with your craftsmanship? At MGallery, we’re looking for a talented Carpenter to bring your skills and creativity to our hotel, ensuring o
Reference
2ef61314-4b02-4e20-8d5f-b6d802060932
Expiry Date
01/01/0001