- Full-Time
- Permanent
- Food & Beverage
- ACCOR
__jobinformationwidget.freetext.LocationText__
Movenpick Al Mamzar, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF31547W
Waitress
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists®
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
The Role
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
Key Deliverables and Responsibilities
Planning & Organizing:
- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Operations:
- Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise-en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers’ needs.
- To be flexible in assisting around different areas of the hotel.
- Familiar with the company’s internal policies and safety procedures
- Helps in other areas of the Hotel if the situation requires.
- To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
Administration:
- Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
- Ensuring business card and database are handed over to the hostess for the record
- Make sure all the bill is handed over to the cashier
- Ensure all the item is charged accordingly in the micros system as per the guest consumption
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
Diploma Or Degree in Hotel Management
- Strong interpersonal and problem solving abilities
- Fluency in English , additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Student
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Internship
Locations
Rio de Janeiro
Job Category
Food & Beverage
Description
Auxiliar nas solicitações e pagamentos do setor. Participar da elaboração de relatórios administrativos. Ajudar na confecção de apresentações e projetos do setor. Fornecer informações sobre o hotel e
Reference
5d721440-3c26-423e-b822-318eb70f160d
Expiry Date
01/01/0001
Salary
Location
MERCURE PEYRAGUDES LOUDENVIELLE PYRENEES, LOUDENVIELLE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Temporary
Locations
France
Job Category
Food & Beverage
Description
Pendant les vacances scolaires vous êtes en charge d'animer le Miniclub, ouvert 6 jours sur 7, entre les périodes de vacances scolaires le miniclub fonctionne le week end uniquement, le reste de votre
Reference
GZBGL472
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Food & Beverage
Description
As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides
Reference
aed17cb9-9905-4b48-89d0-c16daf241f10
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Food & Beverage
Description
You are the beginning of an exceptional guest experience. As a Greeter at the Fairmont Scottsdale Princess, you will make our guests Feel Welcome from the moment they arrive!Consistently offer a profe
Reference
049a9aaf-0acb-45f6-bed5-777a32e3d9a0
Expiry Date
01/01/0001
Salary
Location
Novotel Reading Centre, Reading, United Kingdom
Experience Level
Not Applicable
Job Schedule
Casual
Brands
ACCOR
Job type
Temporary
Locations
Reading
Job Category
Food & Beverage
Description
To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utiliz
Reference
400d1176-bb26-495d-aae6-e97743f84149
Expiry Date
01/01/0001
Salary
Location
ibis Zurich City West, Zürich, Switzerland
Experience Level
Associate
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
Zürich
Job Category
Food & Beverage
Description
Betreuung des FrühstücksbuffetsEinkassieren diverser KonsumationenReinigungsarbeiten im FrühstücksbereichWarenbestellung und WarenannahmeMithilfe bei der Einarbeitung neuer MitarbeiterInnenInventur
Reference
e4ca405a-b404-4736-a334-75c431195082
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHEPHERDS BUSH, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
Lead the bar team in creating a fun and relaxed atmosphere where guests come to wind down and enjoy themselvesBe creative and share ideas to develop our menu – play a part in innovating our bar concep
Reference
f9dd8c0a-73d4-4faf-abdd-aa9a40f63239
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Creek City Centre, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Food & Beverage
Description
Main Duties:To provide a courteous, professional, efficient and flexible service at all times.To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage De
Reference
99f58e46-da8b-421e-be3c-7030bb75aa43
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Creek City Centre, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Food & Beverage
Description
JOB PURPOSETo assist Accounts to enforce and ensure that all finance objectives are achieved and policies are followed with regards to outlet cashiering.To ensure all guests at the outlets sales of Fo
Reference
95743729-87ac-4cda-8f5c-b548b48f9b7a
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHOREDITCH, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
What you’ll do…Ensure the restaurant/bar area are H&S compliant for each shiftRun the daily briefing for the restaurant/bar teamCoordinating and running the reservations systemDrafting Floor plan base
Reference
f5783704-c176-4cfb-a6f0-356ca55e3bad
Expiry Date
01/01/0001