- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
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Fairmont Chicago - Millennium Park, Chicago, United States
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REF58007N
Small Market Sales Manager
Region
Luxury & Lifestyle
At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features. Add engaging service and the result is an unforgettable guest experience.
Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 82 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality. Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.
The Small Market Sales Manager is responsible for identifying, prospecting, and securing group rooms business. Liaise between multiple departments to turn moments into memories and make special happen to ensure we secure these groups.
What you will be doing:
- Identify and qualify potential leads through research and following the hotel sales strategy.
- Create and maintain customer relationships to achieve optimum market share. Understand their needs and provide tailored solutions to meet their group requirement.
- Prepare compelling proposals and presentations to showcase our hotel’s facilities, services, and offerings to prospective clients. Always maintain product knowledge including all relevant rate structures and promotional offers.
- Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and threats. Adjust sales strategies accordingly.
- Negotiate favorable terms and contracts with clients while ensuring alignment with hotel policies and revenue objectives, prepare and conduct proper site inspections. Track the contract signing and payment within the stipulated deadlines.
- Work closely with the events, catering and operations teams to ensure seamless execution of group bookings and exceptional guest experiences.
- Analyze sales data and market trends to forecast sales revenue accurately. Provide regular reports and updates to Director of Group Sales and Director of Sales and Marketing.
- Provide guidance and support to the sales team fostering a culture of continuous learning and development.
- Manage group market coverage in the absence of Sales Managers for all market segments.
- Conduct proactive prospecting to build a robust pipeline of business opportunities for the hotel, including phone-based outreach, market blitzes, trade shows, and client networking events.
- Analyze data from various sources to uncover new business opportunities.
- Organize and participate in monthly team-wide prospecting activities.
Your experience and skills include:
- Previous experience in hotel sales or equivalent industry experience, preferably in an upscale brand hotel. Bachelor’s degree preferred.
- Valuable knowledge of sales skills, ability to understand customer requirements and translating these into sales solutions and revenue management.
- Excellent analytical abilities.
- Capable of assimilating complex information from various sources and adjusting to meet specific needs.
- Track record meeting or exceeding sales goals and developing long term relationships and contacts.
- Excellent verbal and written communication skills.
- Proficient in Windows Office: Outlook, Word, Excel, PowerPoint, and able to utilize traditional software programs such as, Opera
- Exceptional interpersonal skills required.
- Ability to communicate information and ideas clearly.
- Quick and accurate decision-making in evaluating and selecting among alternative courses of action.
- Ability to thrive in stressful, high-pressure situations while maintaining composure.
- Skilled at problem-solving and anticipating workplace issues.
- Effective listener, able to understand and clarify the concerns of clients.
- Competent in understanding and managing financial data.
- Strong organizational and planning skills.
Education: A Bachelor’s degree or college diploma is required. Relevant experience in a similar role is a significant advantage. Coursework in a related field is beneficial.
Physical Requirements: This is a sedentary position. Occasional lifting of up to 10 pounds is required, with some tasks requiring frequent or constant movement of light objects. Extended work hours may be necessary.
Salary expectations: Subject to experience and qualification salary range $60,000 - $70,000
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
#LI-TM1
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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