- Full-Time
- Permanent
- SWISSOTEL
- Sales & Marketing
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SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
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REF47820T
Sales Office Assistant
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Key Responsibilities:
Assist with daily administrative tasks such as answering phones, responding to emails, and managing office correspondence.
Schedule and organize meetings, appointments, and travel itineraries for sales staff.
Maintain and update client databases, sales records, and filing systems.
Serve as the first point of contact for clients and potential customers, providing information on travel packages, offers, and destinations.
Handle inquiries, follow up on leads, and provide necessary information to ensure customer satisfaction.
Assist in resolving customer complaints or redirect them to the appropriate sales representative.
Prepare and distribute sales presentations, promotional materials, and proposals.
Collaborate with the sales team to monitor customer bookings, sales trends, and commission reports.
Assist in coordinating with travel agencies, hotels, airlines, and other tourism partners to ensure smooth transactions.
Liaise between sales staff, customers, and other departments to ensure smooth communication.
Manage travel bookings and packages for customers, coordinating with suppliers and tour operators.
Assist in organizing and participating in tourism fairs, conferences, and promotional events.
Prepare sales reports, activity logs, and presentations for management.
Ensure all paperwork is accurate, up-to-date, and in compliance with company policies.
Monitor inventory of sales materials (brochures, catalogs, etc.) and reorder when necessary.
- Educational Background: A diploma or degree in tourism, business administration, or a related field is often preferred.
- Communication Skills: Excellent verbal and written communication, with the ability to engage professionally with clients.
- Organizational Skills: Strong multitasking abilities and attention to detail in managing records and scheduling.
- Computer Proficiency: Familiarity with office software (e.g., MS Office Suite), CRM systems, and booking platforms.
- Teamwork: Ability to work collaboratively with sales teams and other departments.
- Customer Service: A customer-oriented attitude and the ability to handle client inquiries efficiently.
- Knowledge of the Tourism Industry: Basic understanding of tourism products, travel logistics, and customer preferences in the travel industry.
- English Proficiency: Since tourism is a global industry, being fluent in English is crucial for communicating with international clients, suppliers, and travel partners.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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