Sales & Marketing Coordinator

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.

Job Purpose:

Under the general guidance of the Cluster Director of Sales responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Sales & Marketing is responsible for establishing new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high. Additionally, the Sales & Marketing Coordinator is required to provide high-level administrative support by conducting research, preparing reports, collecting, and processing sensitive data, resolving guest issues, and performing general clerical functions

Duties & Functions:

• Handle community outreach, business development and full-service event production.
• Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients
• Generate new leads - Generate sales and maximizes revenue while developing and maintaining long term relationships with clients - Create and maintain positive community relationships
• Develop relationship with local industry
• Become involved in outside organizations directly related to industry
• Monitors sales and continually develops strategies to improve and adjust to those changes
• Achieves monthly sales goals - Attend local trade shows, participate in sales blitzes and other off-site sales efforts
• Maintains Company Standards while booking Special Events / Administration
• Handle initial inquires in a timely manner - Send information packets, letter writing, email and menu / events proposals to clients
• Update SCMC and Event Calendar with tentative and definite business
• Special Event Orders-distribute Information to Operations Team including floor plan
• Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing
• Greet the client, introduce client to the Manager on Duty and assist with the beginning of event
• Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week and attend pre-shift with the staff on nights of events
• Participate in sales & marketing training as directed by Director of Sales & Marketing
• Reports / Financial Revenue - Assists in building the yearly Sales Plan - Understand and assist with the monthly revenue reports
• Provide support and coordination for various marketing initiatives, working closely with subordinates, executive leadership, internal teams, and external vendors, including agencies.
• Assist with coordinating the activities of third-party partners such as social media, digital marketing, and PR to ensure cohesive execution of strategies.
• Maintain regular communication with operational teams including F&B, retail, HR, IT, and other marketing departments, as well as external vendors.
• Assist in tracking marketing expenditures.
• Support on-property communication efforts through various channels including static, digital, and video platforms.
• Assist in the coordination of external advertising across multiple channels including print, broadcast, and online platforms.
• Monitor and address problems or issues raised by end users, seeking resolutions in a timely manner.
• Contribute to the development and refinement of procedures to enhance productivity and the quality of marketing deliverables.
• Ensure that all guests receive welcoming, responsive, friendly, and courteous service at all times, aligning with brand standards.
• Participation and attendance in meetings as assigned.
• Assist with internal and external customers.
• Assist in special projects with the sales & marketing team.
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• High School Diploma or equivalent required. Bachelor’s Degree preferred
• Minimum one (1) year of local sales and/or Marketing, special events and customer service experience, preferably in an upscale or lifestyle brand hotel
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

All your information will be kept confidential according to EEO guidelines.