- Full-Time
- Internship
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Issy-les-Moulineaux, France
__jobinformationwidget.freetext.ExternalReference__
REF4591D
Internship – Customer Experience Assistant
Region
Accor HQ
At Accor, we go beyond being a global leader in hospitality—we embrace diversity, creativity, and individuality. Join us as you are, and find a role that resonates with your personality and aspirations.
We are committed to helping you grow and learn every day. We ensure that your work is purposeful, allowing you to explore limitless possibilities throughout your journey with us.
At Accor, you are the author of your own story, and together, we can reimagine the future of hospitality.
Our teams, known as Heartists®, bring together the best of hospitality. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,700 hotels, connecting closely with our 100 million clients in 110 countries.
Discover the life that awaits you at Accor Careers: https://careers.accor.com/.
Do what you love, care for the world, and dare to challenge the status quo. #BeLimitless
Join the Premium, Midscale & Economy Digital marketing team leading the Customer experience of brand websites and gain hands-on experience in digital content management, customer experience, and project coordination in a global hospitality environment.
Key Responsibilities:
Project Management:
- Assist in monitoring the Pullman website revamp project timeline, coordinating with agencies and regional teams, and supporting progress tracking.
- Help organize project documentation, meeting notes, and follow-ups.
- Contribute to task tracking and ensure alignment with deadlines and key milestones.
Content Management (CMS & DAM):
- Be trained on Adobe Experience Manager (AEM) and actively contribute to updating and managing website content via the Content Management System (CMS) and Digital asset Management (DAM)
- Help maintain engaging, accurate, and up-to-date web pages across the site.
Communication & Coordination:
- Gather input from regional teams and brands to support global alignment.
- Assist in the creation of global presentations and communication materials.
- Collaborate with stakeholders across departments to ensure smooth project delivery.
- Customer Experience & UX Optimization:
- Support user journey tracking and documentation to identify pain points and improvement areas.
- Benchmark competitor websites to identify trends and best practices in digital
- Master’s program in Marketing, Digital, Communications, or a related field
- Master’s program at a Business School
- English & French mandatory
- Excellent Communication Skills: Comfortable gathering and sharing information clearly with various stakeholders, including agencies, regional teams, and internal departments.
- Curiosity and Willingness to Learn: Eager to develop new skills in digital tools (e.g., CMS, DAM, AEM) and deepen understanding of customer experience best practices.
- Strong Organizational Skills: Ability to manage multiple tasks simultaneously, keep track of deadlines, and maintain detailed documentation, supporting effective project coordination.
- Attention to Detail: Capable of ensuring accuracy and consistency when updating digital content, maintaining webpages, and tracking user journeys.
- Team Collaboration: Thrives in a cross-functional and multicultural team environment, working smoothly with peers and managers to deliver shared goals.
Why Join Accor?
Accor dares to impact:
- the world
- We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
- We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
- your career:
- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
- Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
- We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.
-and also :
- ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. –
- Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
- An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
- Sustainable Mobility Package up to €700 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass).
- €10 meal vouchers.
- A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
- Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Not communicated, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
· Atuar como Executivo de contas em São Paulo capital (modalidade cluster - vários hotéis); · Foco principal: mapear, prospectar e identificar oportunidades no mercado, acompanhando as tend
Reference
57a1128a-2717-4838-86f8-947a6abe6a0b
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Are you enthusiastic about Luxury and Sales? We are looking for Heartists to join our team. Our newly established Global Reservation Centre in Barcelona is looking for a passionate hospitality talen
Reference
3d9831f3-9cee-4f4a-bef8-1d20d68ba2d4
Expiry Date
01/01/0001
Salary
Location
Courbevoie, France
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Courbevoie
Job Category
Sales & Marketing
Description
Sous la responsabilité de la Directrice Générale du Pullman Paris Sales Hub et au sein de la Direction des Ventes Pullman Paris, vous êtes en charge de la commercialisation et du développement du Chif
Reference
9c18d1f4-8d2a-4662-8701-20fe7cf7ef39
Expiry Date
01/01/0001
Salary
Location
, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What you w
Reference
24675070-de36-46e8-a739-7dad43d00deb
Expiry Date
01/01/0001
Salary
Location
, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
What you will be doing:Analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business
Reference
a37092b7-04ca-41d7-90c6-8666db51dac4
Expiry Date
01/01/0001
Salary
Location
Novotel Setubal, Setúbal, Portugal
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Portugal
Job Category
Sales & Marketing
Description
Missão do Cargo:Estamos à procura de um(a) Comercial Interno/externo orientado(a) para resultados para impulsionar o crescimento comercial da nossa unidade. Trata-se de um cargo de alto impacto, alinh
Reference
4bb8b352-d5d5-47ca-b666-210e37526bfd
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Director
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Dedicated to Orient Express Sailing Yachts (sailing yachts activity), the Director of Sales (for the US market) is a strategic leadership role responsible for developing and executing comprehensive sa
Reference
7861da7a-fe45-4d5a-b7ee-3aba90217a3f
Expiry Date
01/01/0001
Salary
Location
Le Royal Monceau - Raffles Paris, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Au sein d'une équipe dynamique, vous accompagnez la Directrice CommunicationPartage et animation de vos connaissances et votre passion pour le digital, la communication, les relations presse et le Mar
Reference
940c412b-2b3f-4db5-9412-4361ad61ad0b
Expiry Date
01/01/0001
Salary
Location
RAFFLES SENTOSA RESORT & SPA, Sentosa, Singapore
Experience Level
Director
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
JOB SUMMARY Reporting to the Cluster Director of Commercial Strategy & Sales, the Cluster Director of Revenue Management is responsible for leading the Revenue Management team in strategic revenue man
Reference
b4b7e362-467c-46ab-aa75-00a422f55d09
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
The Food & Beverage Marketing Communications Executive supports the development of all hotel Food and Beverage collaterals, including supporting public relation programmes and advertising artwork. It
Reference
c4e465e5-3349-464c-9e8f-63c9f2344691
Expiry Date
01/01/0001