Revenue Manager

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. 

Reporting to the Director of Revenue Management, the Revenue Manager is responsible for managing the Reservations Team and promoting the Commercial Strategy. The role supports the DRM in their efforts to improve and maintain data quality efforts in all areas of revenue reporting. The role also facilitates system maintenance tasks including but not limited to rate loading and inventory management, maintenance of rate parity across all selling channels and content management. They manage special projects related to Revenue Management and send out a weekly hotel forecast. This role is also responsible for overseeing the Reservations Department, maintaining/updating Group Blocks, running weekly Group Pickup Meeting, managing Citywide inventory and weekly meeting, processing and managing commission inquiries, processing all Group sales contracts and assist in managing the Reservations inbox.

Responsibilities

• Maintains accuracy of information and data and creates/enhances automation efforts in reporting tools.
• Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership.
• Accurately generates and updates all Revenue Management reports. Serves as primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership.
• Assists in the monthly and weekly forecasting process, and creation of the annual budget and marketing plan documents, as well as long term projections.
• Assists in managing availability, rates and inventory in all channels, and communicates strategies and restrictions to operations teams.
• Responsible for maintaining rate parity across all channels, including collaborating with the sales team regarding follow up processes for repeat offenders.
• Assists with system maintenance including but not limited to, rate loading, restrictions management, monitoring forecasted demand, and running daily system checks. System expert within distribution, RM and reporting platforms. Manage TARS, HBSI and all distribution channels.
• Aids in content management in electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Maintains close relationships with GRC to ensure the call center is up to date on the hotel’s information at all times.
• Manages relationship with Distribution System Support team, manages technical tickets and loading request follow ups.
• Supports special projects within RM and Distribution, focused on uncovering new revenue opportunities.
• Performs ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership.
• Oversees Reservations Team’s daily operations and assist with guest communications/emails
• Liaise with multiple teams (Reservations, Front Office, Sales Team, and Conference Services) to ensure highest level of guest service for all guest and maximizing profit
• Monitor and modify group blocks in Property Manager (PMS), CRS and Passkey to secure accurate block inventory and rates
• Accurately process signed group contracts and enter rooming lists
• Monitor Citywide group blocks and host weekly meeting to review inventory
• Review and audit group resumes and complete group final reports
• Audit group blocks, rate codes, packages and add-ons for accuracy
• Provides Reservations related training to the Reservations Team

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must possess excellent communication skills, both verbal and written
• Must be proficient in Microsoft applications, CRS, PMS, Oracle Cloud, TARS (Dataweb, Resaweb, Hotel Distribution), InTouch, Passkey, Lighthouse, TravelClick Demand360 and Agency 360, Smith Travel Research (STR)
• Experience in managing Group Blocks is required
• Reservations and supervisory experience is required
• Must be able to multi-task and be detail-orientated in a face-paced and high-volume environment
• Must have excellent interpersonal and organizational skills and be attentive to detail and follow-up
• Must display strong analytical competency
• Dynamic can-do attitude
• Strong analytical skills and attention to details
• Presents a professional and polished appearance
• Effectively deal with guests and other team members
• Previous reservation experience highly preferred
• Experience with IDeas G3 RMS, TARS, Opera PMS, Passkey, Opera R&A preferred
• Ability to complete work within given deadlines in an organized manner
• Maintain confidentiality of proprietary information and protect company assets

Physical Demands

• This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.
• Perform other reasonable job duties as requested.

Required Education and Experience

• Bachelor degree in Hotel Management, Accounting, Finance, or Mathematics
• 3+ years of Revenue Management experience
• 3+ years of Reservations Management experience
• Advanced MS Excel skills, will be tested on advanced function knowledge, including creating an array, lookup, sumifs, and sumproduct formulas, as well as demonstrating pivot table usage and navigation
• Experience with Opera Cloud PMS, TARS, Passkey, CRS, IDeaS G3 RMS preferred

Salary Range: Subject to experience and qualifications, salary range $73,200-$83,200 per year

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/