Reservations Sales Agent

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

As part of Sofitel, you help create memorable experiences for our guests from the very first interaction. Every conversation, reservation, and touchpoint is a chance to share our signature joie de vivre and the elegance of French-inspired hospitality. In this role, you’ll ensure each experience is smooth, welcoming, and reflective of our luxury values, delivering service that is polished, thoughtful, and truly enjoyable.

• Embody the highest expression of luxury service, offering a warm, intuitive, and personalised welcome to every guest. Serve as a true ambassador of Sofitel, reflecting A Passion for Excellence, the Essence of Plaisir, and the Spirit of Openness in all you do.
• Begin your journey with Sofitel Luxury Training, immersing yourself in the philosophies, rituals, and service artistry that define our brand.
• Expertly manage group, FIT, and corporate reservations, ensuring each booking is handled with precision, care, and adherence to our refined reservation standards.
• Serve as the elegant first point of contact, answering calls within three rings using our signature Sofitel greeting—gracious, confident, and impeccably polished—while following RESAvision guidelines and capturing every essential detail.
• Action all reservations promptly and flawlessly, ensuring every request is processed within two hours to maintain our seamless service flow.
• Maintain perfectly organised reservation records, ensuring all information is filed with the same attention to detail expected of a luxury environment.
• Take full ownership of each inquiry, ensuring guests feel supported, anticipated, and valued from the very first moment.
• Craft refined, brand-aligned correspondence, ensuring all outward communication reflects Sofitel’s sophistication, and referring any unusual requests to the Reservations Sales Manager.
• Assist with the upkeep of our rate manual, contributing to the accuracy and clarity of the information that guides our business decisions.
• Ensure our systems remain impeccably updated, reviewing and adjusting rates in the computer system to guarantee precision and consistency.
• Adhere to all published rate structures from RESAweb and other approved sources, with any exceptions managed through the Reservations Manager.
• Adopt a confident and proactive luxury sales approach, maximising occupancy and revenue while ensuring every guest interaction exudes graciousness and value.

• Previous experience in a luxury hotel, hospitality, or high-end customer service environment is preferred.
• Strong communication skills, both verbal and written, with a natural ability to engage and build rapport with guests.
• Exceptional attention to detail and organisational skills to manage multiple reservations and inquiries with accuracy.
• Comfortable working with reservation systems and Microsoft Office applications.
• A proactive, positive, and guest-focused attitude, always seeking to enhance the guest experience.
• Ability to work in a fast-paced environment while maintaining composure, professionalism, and discretion.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.