Reservation Agent – New Opening – Hatta

Our adventure camp in the Hatta mountains celebrates the land’s spirit, providing countless ways to play and explore the outdoors. Fifty caravans form a lively community inspired by nomadic exploration, surrounded by hiking and biking trails throughout mountainous terrain that immerse guests in the region’s natural beauty. A central restaurant fueled by local flavors is designed for guests to gather, and a wellness center offers restorative rituals drawing from local tradition. 

As we prepare to welcome our first travellers, we’re seeking a Reservation Agent who offers warmth, precision, and a passion for meaningful guest connection.

In this role, you will be the first touchpoint in our guest journey — helping create seamless, personalised experiences from the moment an enquiry arrives.

Guest Reservations & Experience Support

• Handle all reservation enquiries via phone, email, and online platforms with professionalism and care.

• Provide accurate information on accommodation types, availability, rates, packages, and property offerings.

• Process bookings efficiently and ensure all guest details are captured with accuracy.

• Identify guest needs and recommend suitable options to enhance their stay.

• Assure a smooth pre-arrival experience by coordinating special requests and clarifying stay details.

Booking Accuracy & System Management

• Maintain up-to-date reservations, modifications, cancellations, and no-shows in the PMS.

• Ensure consistency of rates, descriptions, and availability across booking channels.

• Follow reservation procedures related to deposits, payments, and confirmations.

• Support the preparation of daily and weekly reservations reports.

Collaboration & Cross-Department Coordination

• Work closely with Front Office, Housekeeping, and Operations to support guest needs and ensure a seamless arrival experience.

• Coordinate with Sales and Revenue teams to support promotions, group bookings, and special packages.

• Share guest insights, booking patterns, and enquiry feedback to support overall property performance.

Service Excellence & Guest Connection

• Deliver warm, personalised service in every interaction, reflecting the spirit of our Hatta retreat.

• Handle guest concerns related to reservations with empathy, clarity, and timely solutions.

• Act as a brand ambassador, inspiring guests with knowledge of the property, experiences, and the surrounding mountain environment.

Become the voice behind a destination built for discovery — where every conversation sparks excitement, and every booking begins a story. 

• Experience in reservations, front office, or customer service within luxury hospitality.

• Strong communication and interpersonal skills with a naturally positive and engaging approach.

• Familiarity with reservation systems; experience with Opera or MEWS is an advantage.

• Good organisational skills and ability to multitask in a fast-paced environment.

• Proficient in Microsoft Office and comfortable with digital platforms.

• A passion for guest service - and an appreciation for nature, discovery, and adventure.

What’s In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture