1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Food & Beverage

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Raffles London at The OWO, London, United Kingdom

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REF112761G

Restaurant Supervisor - The Drawing Room

Region

Luxury & Lifestyle


Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. 


Job Description

The supervisors role and responsibilities are to ensure smooth running of the restaurant while delivering a high level of service. The role involves the managing of the line staff and supporting management. Aiding in the development of the outlet and staff to ensure all standards are begin meet whilst having the ability to pre-empt and deliver a luxurious and high-quality level of service to our guests and the ability to deal confidently with customer complaints.

 

You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests’ expectations. Oversee the maintains of the pantry and back of house areas ensuring that all areas are clean, tidy and stocked. Supporting other team members when required.

 

 

 

 

Responsibilities

 

Operation

 

  • Developing and documenting steps of service and service standards, continually reviewing and improving standards.
  • Detailed and precise communication with guests and hotel staff in a friendly and professional manner.
  • Working with other departments and managers to deliver high quality service whilst managing time sensitive targets.
  • To be a hands-on leader and mentor for your department and the wider hotel.
  • Manage the food and beverage service to consistently meet high standards as defined by Raffles brand standards.
  • Handle all customer inquiries in an appropriate and professional manner.
  • Accurately manage all transactions during service.
  • Manage stock and wastage levels, recording breakages and losses.
  • Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.
  • Knowledge of menu and all products served with in the drawing room.
  • Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
  • Act as the contact point between Front of the House and Back of the House staff.
  • Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
  • Explain the dishes to the guest with a knowledgeable and in a professional manor.
  • Is responsible for serving food orders and removing used dishes and utensils.
  • Ensure food is served in accordance with safety standards.
  • Inform restaurant staff about customers’ feedback or requests.
  • Commit to best possible sustainable practices daily in terms of waste management and purchasing.
  • Additional responsibilities in absence of line manager or senior employee.
  • Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

- Staff meals whist on duty.

  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%
  • Enhanced sick pay.
  • Enhanced maternity, paternity and adoption pay.
  • Life Assurance 1x salary
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programmes tailored to you.  
  • Fun-filled events, whether that’s a pub quiz, team run or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

 

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US