- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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Sofitel Paris Le Faubourg, Paris, France
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REF28572B
Responsable réservations (H/F/X)
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Au cœur de la capitale et du quartier du Faubourg Saint-Honoré, le Sofitel Paris le Faubourg incarne le Paris de la mode, de la haute couture et l’art de vivre à la française.
Bénéficiant d'un emplacement idéal entre la Place de la Concorde et la Madeleine, à seulement 10 minutes des Grands Magasins, rejoignez un hôtel emblématique de la marque Sofitel, reconnu pour ses projets aussi innovants que challengeants.
Véritable établissement à taille humaine, intégrez une équipe dynamique, passionnée par l'excellence et avec pour motivation permanente la satisfaction de nos clients.
Le SOFITEL PARIS LE FAUBOURG renforce ses équipes et recherche un(e) RESPONSABLE RESERVATIONS H/F/X !
Objectif : Assurer la gestion du portefeuille clients qui lui a été confié, selon des critères définis par sa hiérarchie.
PRINCIPALES RESPONSABILITES :
Technique métier et Relation client :
- Entretient les relations commerciales, informe, conseille les clients et s'assure de leur satisfaction
- Vérifie le respect des procédures administratives dans les délais afin d'assurer un service clientèle optimal (contrat, facturation annulation...), en lien avec les autres services
- Suit TARS DATA et utilise les outils RM mis en place
- Applique les procédures et politiques définies par la marque et l’hôtel
Management des équipes / Implication transverse :
- Organise, contrôle et coordonne le travail avec la réception et les autres services
- Transmet son expertise avec les membres de l’équipe
- Informe régulièrement sa hiérarchie du suivi des comptes sociétés
- Travaille en étroite collaboration avec les services de l’hôtel
- S’assure du respect de la législation du travail dans son département et est garant de son application
- Montre l’exemple en respectant scrupuleusement les Valeurs Sofitel, les codes de la marque, les consignes concernant la tenue, la présentation et se porte garant de l’image de ses collaborateurs en lien avec les codes de la marque.
PROFIL RECHERCHE :
- Expérience professionnelle confirmée sur le même type de poste dans un établissement haut de gamme
- Maitrise de l’anglais et une troisième langue est vivement souhaitée
- Capacité à travailler efficacement en équipe et sens de l’initiative
- La maitrise d'Opéra et Tars est un plus
- Maitrise du pack office (Excel, Power Point, Word)
- Sens du service, à l'écoute, excellent relationnel, capacité d'adaptation, organisation et rigueur
- Une expérience avec les Consortias est un plus
- 13ème mois après 6 mois d'ancienneté
- Remboursement à 100 % de l'abonnement Navigo
- Prime d'intéressement après 3 mois d'ancienneté
- Indemnités nourriture à hauteur de la législation en vigueur
- Carte Accor offrant plusieurs réductions et avantages avec nos sites partenaires
- Plusieurs événements internes (Table Ouverte des Ambassadeurs, Rendez-vous de l'Information, Fête du personnel...)
- Mutuelle
Tous nos postes sont ouverts aux personnes en situation de handicap
Meet Adriënne, the director of sales and marketing
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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