- Full-Time
- Permanent
- BANYAN TREE
- Rooms
__jobinformationwidget.freetext.LocationText__
Banyan Tree Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF23923N
Resort Host (Residences)
Region
Luxury & Lifestyle
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Summary
Reliable and engaging. As a Resort Host (Residences), you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
Responsibilities
- Constantly apply standard operating procedures in your department.
- Demonstrate Banyan Tree’s brand service plus standards in all interactions.
- Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards.
- Remain observant and respond to each Guest who approaches the Reception Desk.
- Is an ambassador of Banyan Tree by providing an excellent first impression.
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
- Greet all Guests courteously, using the Guest’s name whenever possible.
- Follow Hotel’s telephone etiquette standards.
- Follow Occupational Health & Safety regulations.
- Ensure adherence to Banyan Tree’s Code of Ethics.
- Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets.
- He/she will look after the profiles’ update of all our guest and ensure proper standard is followed.
- Do courtesy calls to our guest in house and maintain a record.
- Do the credit limit check on daily basis for all guest in house.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
Experience/Certificates/Education
- 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written), Russian language proficiency is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.
As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Rooms
Description
What you will be doing:Consistently offer professional, friendly and engaging serviceWelcome guests to the Health Club and ensure they have a safe and enjoyable experienceMaintain the weight and cardi
Reference
c9a11118-ed81-4539-a2b0-587a987aae4a
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Royal Service Agent Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent
Reference
8b081f8a-6d51-428b-9db2-dcf39b133dd1
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
What you will be doing: Reporting to the Bell Captain, the Bell Services Supervisor will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Service
Reference
8eac9282-f4ba-4e8d-926d-e7c1dcc25503
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Front Desk AgentFirst impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
662d6e96-c585-4d37-a632-f6371fb57eac
Expiry Date
01/01/0001
Salary
Location
Sofitel Chicago Magnificent Mile, Chicago, United States
Experience Level
Executive
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
Excellence with every featherDirector, HousekeepingBelong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realize your true potential. Yo
Reference
c875fbf6-b72f-405a-b554-4ae23dd2c632
Expiry Date
01/01/0001
Salary
Location
, West Hollywood, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
West Hollywood
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-hou
Reference
f1a487f2-4f40-48f0-8dbc-bc81cab61001
Expiry Date
01/01/0001
Salary
Location
ibis Monterrey Valle, Monterrey, Mexico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Monterrey
Job Category
Rooms
Description
Recepcionista ¡Las primeras impresiones son todo! Como Recepcionista, cuidará de los huéspedes desde el momento en que llegan hasta su partida, asegurándose de que tengan una experiencia memorable co
Reference
78c27194-6b19-4996-80af-c369f6dac8fe
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). Organi
Reference
00dd753d-5e58-438a-8ec2-29275cb3309a
Expiry Date
01/01/0001
Salary
Location
ibis Monterrey Valle, Monterrey, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Monterrey
Job Category
Rooms
Description
¡Usted está en el corazón del hotel! usted tendrá la responsabilidad de realizar la limpieza de habitaciones y tareas asignadas dentro del departamento de Ama de Llaves.Limpieza de habitaciones y Áre
Reference
130e83d1-fb2f-47a0-ae1a-5b1e0656fa1a
Expiry Date
01/01/0001
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Carolina
Job Category
Rooms
Description
Fairmont El San Juan Hotel Assistant Front Office Manager assist the Front Office Manager in the daily supervision of operations both from the administrative and operational perspectives. Managing st
Reference
909855d7-793e-4d48-9428-032bc8290c02
Expiry Date
01/01/0001