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  1. Full-Time
  2. Permanent
  3. BANYAN TREE
  4. Sales & Marketing

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Banyan Tree Dubai, Dubai, United Arab Emirates

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REF31992S

Reservations Group Coordinator

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
 
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
 


Job Description

As a Reservations Group Coordinator, you will play a vital role in managing all group requirements and activities following contract establishment. Your responsibilities will include fostering strong relationships with group leaders, finalizing group arrangements, executing bookings in Opera/Delphi, maintaining comprehensive group files, and ensuring clear communication of credit and billing instructions for group bookings.


Qualifications

Experience/Certificates/Education

  • Bachelor’s degree in Hotel Management or related field preferred.
  • A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
  • A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
  • Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
  • Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
  • Proficiency in computer literacy, including relevant software applications and experience with the Opera, TARS, Delphi systems is highly valued.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • The capability to thrive in a fast-paced environment while maintaining composure under pressure.
  • Ability to work independently and as part of a team.
  • Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
  • Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
  • A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.
  • Self-motivated and proactive.
  • Structured and goal-oriented work philosophy.
  • Understanding of hotel operations and operations planning.
  • Ability to supervise and lead teams effectively.

Join us in delivering unparalleled luxury and sophistication to our discerning guests, setting new standards of excellence in the ultra-luxury hospitality industry.


Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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