- Full-Time
- Permanent
- 21C MUSEUM HOTELS
- Sales & Marketing
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21c Museum Hotel Bentonville, Bentonville, United States
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REF56309A
Reservations Agent
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Specific Responsibilities
- Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)
- Assists Front Office team and Revenue Manager with prompt resolution of guest issues pertaining to reservations
- Maintains reservations including all guest notes & special requests
- Inputs/manages all online travel agent (OTA) reservations
- Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required
- Inputs all credit card and direct bill authorization forms
- Assists Revenue and Reservations Manager with data reporting and other daily task when needed
- Assists front desk in the execution of guestroom amenities & other customer service responsibilities
- Assists front desk with daily arrivals list; communicating all special requests and VIPs
- Assists Director of Sales & Marketing with special projects when needed
- Builds professional relationship with repeat guests & VIPs
- Maintains general reservations email inbox
- Attends weekly and monthly revenue management and sales meetings
- Performs other tasks as needed
Qualifications
- Must have strong attention to detail, be able to multi-task, and eager to learn new skills.
- Experience with OPERA PMS preferred but not required.
- Effective/professional communication skills.
- Detailed knowledge of the hotel, room types, amenities.
- Knowledge of downtown and the surrounding neighborhoods a plus
- Must pass a background check.
Physical Requirements
- Must be able to sit or stand for extended periods of time. Position may require the agent to walk throughout the property and up and down stairs.
Education/Formal Training
- High School diploma required. Associate or Bachelor’s degree preferred.
Experience
- Reservations/Front desk experience preferred
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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