Reservations Agent

Located in the heart of Broadbeach and just 200m from the beach, Sofitel Gold Coast Broadbeach blends French luxury with local charm. Our award-winning 5-star hotel offers 296 elegant rooms and suites with stunning ocean or hinterland views, plus multiple dining destinations and event spaces.

We are part of Accor, a global leader in hospitality. When you join Sofitel, you join a passionate community of hospitality professionals who value individuality, creativity, and care.

A Career that lets your passion shine

We’re looking for a Reservations Agent to join our team in a part-time capacity, averaging 15 hours per week. This role is ideal for someone who enjoys providing exceptional guest service, and wants to contribute to a memorable luxury hotel experience.

• Handle inbound reservation enquiries via phone, email, and online platforms
• Convert enquiries into bookings while maximising revenue opportunities
• Maintain accurate records and manage special requests and preferences
• Liaise with other departments to ensure a seamless guest arrival and stay
• Provide friendly, efficient, and professional service at all times

What you will bring to the role

• Experience in reservations, front office, or a similar guest-facing hotel role
• Strong communication skills and confidence across phone, email, and systems
• High attention to detail and ability to manage multiple priorities
• Knowledge of Opera PMS or similar hotel reservation systems (highly regarded)
• A genuine passion for hospitality and guest satisfaction
• Flexibility to work rostered shifts including week days and weekends

Thrive in our Sofitel Gold Coast Broadbeach community:

• Complimentary meal on shift at Le Café
• Birthday leave and reward & recognition program
• Global staff discounts on accommodation, dining & experiences with Accor
• Discounted car parking
• Supportive team culture with a focus on learning and development
• Work in a prime Broadbeach location, steps from the beach and light rail

If you are ready to take the next step in your career with a leading, global luxury hotel brand, apply today.

Please note that full AU working rights are required for this role.

Our commitment to Diversity & Inclusion:

Sofitel Gold Coast Broadbeach is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.