Reservations Agent

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

• Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
• Maintain fluency with the Accor Live Limitless Loyalty Program
• Oversee accuracy of room blocks, reservations, and rate codes
• Process all reservation requests, changes, and cancellations with different channels
• Identify guest reservation needs and determine appropriate room type
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests  
• Follow sales techniques to maximize revenue  
• Respond to any challenges found for accommodating rooming requests  
• Set-up proper billing accounts according to Finance policies  
• Troubleshoot and resolve guest issues or escalate/refer to appropriate department 

ALL about you:

• Experience with OPERA property management system or similar 
• Relevant experience in a similar role
• Experience with Groups is advantageous

• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask 
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry
• Russian Language is an advantage.