- Full-Time
- Permanent
- ACCOR
- Revenue Management & Pricing
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La Cigale Hotel Managed by Accor, Doha, Qatar
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REF65255U
Reservation Supervisor
Region
Luxury & Lifestyle
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Reporting to the Director of Revenue, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Review reservation booked daily and review arrival report
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
- Responsible for various production reports and supply to each department concerned.
- Monitoring telephone manner and general performance of reservations staff daily.
- Monitor and coordinate group reservations activity with the Sales Department
- Follow up tentative bookings and update reservation status
- Review no-show and cancelled reservations and processes charges according to hotel’s policy
- Review room blocking for long stay guest and special group request.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for maintaining a neat and orderly position at all times.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable
Your experience and skills include:
- Fluent in English language written and spoken
- Knowledge of Opera (PMS), office software, Revenue analysis software
- Ability to come up with unusual or innovative ideas in order to increase Revenue
- Excellent communication and people skills
- Strong training skills
- Detail oriented with a passion to provide guests with an exceptional experience
- Able to facilitate increased levels of communication with other departments to maximize guest satisfaction
- Positive and proactive in resolving problems, reasoning and analytical abilities
- Takes initiative and works through obstacles, taking personal responsibility for results
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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