Reservation Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Main Duty and Responsibilities:

• Promptly answer all requests for reservations and record them accurately.
• Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, and availability control.
• Ensure all reservations loaded into the PMS system are up to date.
• Closely scrutinize reservations relating to regular clients to ensure all information is correct resulting in minimal check in time.
• Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders.
• Create group masters and update group information as it is received e.g. rooming list, arrival, meals, follow up on information if not received.  Liaise with other departments to ensure group requirements and special requests are actioned.
• Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc. are communicated to Management.
• Regularly monitor occupancy, judge busy periods and request assistance as required.
• Closely monitor allotments and ensure all are being utilised and not oversold.  Provide allotment statistics and ensure accurate handling / correspondence.
• Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
• Ensure completion of daily duties, e.g. correspondence, filing, reports, etc. adherence to Emergency Communication procedures.

• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities.
• Fluency in English, additional languages are a plus.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.