- Full-Time
- Permanent
- SLS
- Rooms
__jobinformationwidget.freetext.LocationText__
SLS LUX Brickell, Miami, United States
__jobinformationwidget.freetext.ExternalReference__
REF52584S
Public Area Attendant
Region
Luxury & Lifestyle
From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our housekeeping team as a Room Attendant located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY!
Job Purpose:
Under the general guidance of the Director of Housekeeping, assist in assuring smooth and efficient running of the Public Areas in accordance to the hotel standards. Ensure all our guests receive high quality and personalized service.
Duties & Functions:
- Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all times
- Maintain all restroom cleanliness by checking each restroom a minimum of once every half hour during your work shift
- Collect and stock restroom towels from laundry, fold neatly and put in restroom
- Return dirty towels and soiled linens to laundry for cleaning
- Dust, clean and wipe walls, doors and table tops as and when necessary in the lobby area throughout the shift
- Empty and clean trash bins in public areas
- Familiarize self with all functions happening in the hotel
- Ensure all the telephones in the public areas are clean and operable
- Maintain furniture and equipment in a serviceable condition and report any defects immediately
- Reports maintenance defects to Housekeeping office immediately
- Deal with guest inquiries and requirements efficiently, handle complaints promptly and with thorough follow up
- Follow key signing procedures and take responsibility for assigned keys
- Hand in all lost property and follow correct lost and found procedure
- Ensure all equipment and material used are in a clean and working order, any defects should be reported immediately
- Assist fellow employees to perform similar or related jobs as and when necessary
- Carry out any projects and assignments as directed by the housekeeping management team
- Attend any meetings or training sessions as required
- Undertake any reasonable request and/or special projects as requested by management
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including:
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
- Keep work area clean and organized.
- Ensure confidential documents are kept in a secured area.
- When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with the company's policies and procedures.
OTHER DUTIES
Assimilate into the company's culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- High School Diploma or equivalent required
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Directs and co ordinates various services related to the shift operations as required.Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.Assures safe
Reference
44af3dee-0c3c-4651-8283-eaee76da3d65
Expiry Date
01/01/0001
Salary
Location
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Rooms
Description
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to
Reference
fc748317-87e6-4904-ac19-dbd4c5fbc973
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Paris Haussmann Champs-Elysées, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Et si tu transférais ton bagage ? Vous avez le sens du service et de la satisfaction client. Vous êtes curieux, dynamique, positive, organisé, rigoureux ? Le tout doté d'une excellente communicatio
Reference
57ead80d-8269-4d19-88bf-019f819e2fcd
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
We are seeking a highly organized and customer-focused Duty Manager to join our team in Visakhapatnam, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring g
Reference
2a3306e8-8c0b-4b7f-8095-64fa9e879dbb
Expiry Date
01/01/0001
Salary
Location
, Cairo, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Cairo
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
100a9a85-6069-498c-90a0-85cd439828e7
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Al Khobar
Job Category
Rooms
Description
Front Desk Agent Greet and respond to guest requests while providing exceptional serviceResponsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taki
Reference
c4efb228-68f5-4f41-8b1f-d0fe4b3bd762
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Al Khobar
Job Category
Rooms
Description
Consistently offer professional, friendly and engaging service Lead and assist the Housekeeping Manager in the day-to-day operation of the department and ensure service standards are followed Conduct
Reference
1f795cf8-e88b-4cd2-9b10-c523af1ea82e
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio London City East, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
London
Job Category
Rooms
Description
First impressions are everything!As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with u
Reference
4a426a64-9606-4715-9e49-c7a95bd51d84
Expiry Date
01/01/0001
Salary
Location
Raffles Seychelles, Baie Ste Anne, Seychelles
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Baie Ste Anne
Job Category
Rooms
Description
PURPOSE OF POSITION To provide consistent service to guest villas, restaurants, public areas, back of the house and other areas that meet the hotel’s standards for cleanliness and presentation KEY
Reference
5422289d-20ab-459d-afab-b168982bd600
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Bengaluru at Gopalan Mall, Bengaluru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bengaluru
Job Category
Rooms
Description
We are seeking an enthusiastic and customer-focused Concierge Executive to join our team in Bengaluru, India. As the face of our organization, you will provide exceptional service and assistance to ou
Reference
159cf174-008d-48c9-a551-06325367a8b8
Expiry Date
01/01/0001