Duty Manager

We are seeking a highly organized and customer-focused Duty Manager to join our team in Visakhapatnam, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring guest satisfaction, and maintaining smooth communication between departments. This position requires a detail-oriented professional who can make decisive decisions in a fast-paced environment while prioritizing guest safety and operational efficiency.

• Oversee daily hotel operations, ensuring all departments deliver exceptional service
• Handle guest complaints and resolve issues promptly and professionally
• Perform night audit procedures and generate required business reports
• Initiate and maintain effective communication between different departments
• Support the Front Office team and other departments as needed
• Implement and enforce safety protocols and procedures
• Monitor employee productivity and create a positive work environment
• Conduct regular meetings with upper management to discuss organizational changes and improvements
• Ensure compliance with local regulations and industry standards
• Adapt to the local culture and customs of Visakhapatnam to enhance guest experience

• Bachelor's degree in Hospitality Management or related field (preferred)
• Proven experience in a similar role within the hospitality or service industry
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficiency in hotel management software and night audit procedures
• Demonstrated problem-solving abilities and decision-making skills
• Detail-oriented with strong organizational capabilities
• Ability to work flexible hours, including nights and weekends
• Customer-focused mindset with a commitment to delivering exceptional service
• Familiarity with local culture and customs of Visakhapatnam
• Adaptability to work in a fast-paced, dynamic environment
• Collaborative approach to working with various departments and team members