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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Grand Mercure Bengaluru at Gopalan Mall, Bengaluru, India

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REF52479B

Concierge Executive

Region

MEA SPAC



Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre.


Job Description

We are seeking an enthusiastic and customer-focused Concierge Executive to join our team in Bengaluru, India. As the face of our organization, you will provide exceptional service and assistance to our esteemed clients and guests, ensuring memorable experiences and enhancing overall satisfaction.

  • Welcome and assist guests upon arrival, offering a friendly and professional first impression
  • Anticipate and fulfill guest needs promptly, responding to inquiries and requests with enthusiasm
  • Provide detailed information about local attractions, dining options, events, and transportation in Bengaluru and surrounding areas
  • Facilitate reservations for restaurants, transportation, and entertainment
  • Address and resolve guest concerns or complaints in a timely and professional manner
  • Build and maintain relationships with local vendors and service providers to offer exclusive deals and experiences
  • Collaborate with other departments to ensure seamless guest experiences
  • Assist in organizing and executing special events or activities for guests
  • Maintain accurate records of guest interactions and services provided
  • Stay updated on local happenings, trends, and cultural events in Bengaluru

Qualifications

  • Bachelor's degree in Hospitality Management or related field preferred
  • Proven experience in a customer service role, preferably in hospitality or luxury service environment
  • Excellent communication and interpersonal skills
  • Strong organizational skills and meticulous attention to detail
  • Ability to multitask and remain calm under pressure
  • In-depth knowledge of Bengaluru's attractions, culture, and local area
  • Proficiency in Microsoft Office Suite and property management systems
  • Fluency in English (both written and spoken); knowledge of additional languages is a plus
  • Flexibility to work various shifts, including weekends and holidays
  • Strong problem-solving abilities and decision-making skills
  • Discretion and professionalism in handling confidential information
  • Enthusiasm for creating exceptional guest experiences
  • Adaptability to changing situations and guest requirements

Additional Information

 

  • Excellent Communication Skills.
  • Ability to think strategically, inductively, and creatively.
  • Pleasant personality
  • Synergies across the network.
  • Strong Operational/Technical Knowledge.
  • Well versed with latest trends and techniques in market.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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