- Full-Time
- Permanent
- ACCOR
- Administration & Support
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RIXOS RIXOS MUNTAZA ALEXANDRIA, Alexandria, Egypt
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REF44834E
Personal Assistant to General Manager
Region
Luxury & Lifestyle
What you will be doing:
- Hotel Background is a must
- Schedule and arrange all appointments for the General Manager.
- Prioritize all telephone calls and in-person external and internal visitors.
- Arrange all VIP reservation requests and associated amenities from the executive office and associated follow-ups/traces etc…Meet and Greet if required.
- Compose correspondence for the General Manager / Operations Director such as welcome letters, guest follow-up letters, including guest resolution when escalated etc…
- Support internal hotel projects, tracking necessary action and updating reports as progress is made (i.e. annual budget, strategic plan etc.)
- Keep the filing system up to date.
- Maintain trace files and bring forward daily items to act on appropriate tasks.
- Handle all office administration duties such as mail, phones, photocopying, and office supplies.
- Schedule One to One Meetings with direct reports and others, take and distribute minutes, and arrange/attend sub-committee meetings as required.
- Participate in daily & weekly property walkthroughs, ensure minutes are distributed and updated of progress.
- Assist with and support staff events as appropriate, such as leadership & executive, colleague events, etc...
- Create & Maintain an Index with appropriate up to date Standard Operating Procedures for all Operational Departments, ensure it is shared with all New Operational ExCom members as they join as part of their Induction pack.
- Analyze Trust You Feedback and work with Operations teams on top issues for Operational leaders to action accordingly.
- Follow up our Guest feedback through tracking, analysis of reports highlighting areas for departmental trainers to focus on
- Make travel arrangements as required.
- Uphold confidentially with the Executive Offices
- Other duties will be assigned according to the business situation & operation needs.
Your experience and skills include:
- Bachelor’s Degree.
- Minimum 3 years’ experience in a similar position, preferably in 5-star luxury hotels or resorts
- Excellent command in English level (Spoking, Reading & Written).
- Good professional proficiency in Microsoft Office.
- Formal presentation skills.
- Positive Mindset.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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