People Development Manager

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

🌟 THE MISSION

You’re the person who makes sure Mama’s people grow, thrive and love what they do 💫👥

As our People Development Manager, you’ll bring Mama’s culture to life through learning, development and meaningful team experiences. You’ll help our people build confidence, sharpen their skills and unlock what they’re capable of — while keeping everything bold, playful and authentically Mama. 🎶✨

You don’t just organise training — you create moments that make people better.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

🌱 Learning & Development Champion

• Design and deliver engaging learning and development programmes aligned with Mama’s culture and business priorities
• Identify development needs across departments and create practical solutions
• Coordinate onboarding, induction and ongoing learning experiences
• Ensure mandatory training and compliance requirements are delivered effectively

🎤 Culture & Engagement Builder

• Bring Mama’s personality, values and ways of working to life through people initiatives
• Create fun, relevant and memorable team experiences that build connection and belonging
• Support engagement initiatives, recognition programmes and internal communications
• Keep a close pulse on team sentiment and identify opportunities to strengthen the employee experience

🚀 Talent Development Partner

• Support managers in identifying and developing high-potential talent
• Coordinate career development, succession planning and internal mobility initiatives
• Encourage a strong culture of coaching, feedback and continuous development
• Help team members understand opportunities to grow within Mama and the wider Ennismore family

🤝 Leadership Coach & Partner

• Partner closely with HODs and managers to understand their people-development priorities
• Coach leaders on effective feedback, performance conversations and team development
• Build managers’ confidence as people leaders
• Provide practical support on individual development plans and performance improvement

📊 Learning & Performance Expert

• Track learning activity, participation, completion and effectiveness
• Monitor training KPIs and engagement metrics
• Gather feedback and continuously improve learning programmes
• Ensure development initiatives deliver meaningful impact for both people and the business

🌍 Brand & Culture Connector

• Work closely with People & Culture and operational teams to ensure learning supports Mama’s commercial and guest experience objectives
• Collaborate with external partners and training providers where relevant
• Support wider Ennismore learning and talent initiatives
• Ensure Mama’s culture remains consistent while allowing its personality to shine

MADE FOR YOU… ONLY IF ✨

• You have strong Learning & Development / People Development experience, ideally within hospitality 🏨
• You’re passionate about helping people grow and genuinely enjoy seeing others succeed
• You’re a confident facilitator who can engage everyone from new joiners to senior leaders
• You bring energy, creativity and personality into your learning experiences 🎤
• You’re comfortable coaching managers and challenging them constructively when needed
• You understand how to translate business needs into practical people-development solutions
• You’re organised and commercially minded, with strong follow-through
• You can balance structure and compliance with creativity and fun
• You’re confident using learning platforms, engagement tools and people-development metrics
• You thrive in fast-paced, high-energy and people-focused environments ⚡

YOUR LITTLE EXTRAS 🎯

• Pre-opening experience? Big plus 🏗️✨
• Experience with lifestyle, luxury or design-led hospitality brands
• Experience developing leadership or emerging-talent programmes
• Strong facilitation and public-speaking skills
• Experience with succession planning, talent reviews or internal mobility
• You’re naturally curious, approachable and constantly looking for better ways to develop people
• You bring Mama energy — bold, inclusive, playful and authentic 🎶🔥

WORK AUTHORISATION 🌍

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.