Company Description
Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre
Job Description
Prime Function:
- Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
- Ensure optimum service through the effective communication of policies and procedures to all employees.
- Assist the Human Resources team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of
- Recruitment & Selection
- Compensations & Benefits
- Training & Development
- Performance Management System
- Employee Relations
- HR Initiatives
- To recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees
- To assist the Human Resources Manager in ensuring that the Personnel functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled workforce.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
Human Resources Planning
- Assist the Human Resources Manager to develop an annual and long-term Human Resources plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
- Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Develop and maintain effective relationships with all the departments.
- Respond to queries by resolving issues in a timely and efficient manner.
- Ensure that the team has been trained for all safety provisions.
- Ensure that all personnel are kept well informed of department’s objectives and policies.
- Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely evaluations of the team.
- Ensure compliance of employees with established procedures and practices.
- Resolve employee’s issues and inquiries.
- Provide a positive work environment by consistently facilitating open, two-way communication and resolving all employee relations issues in a timely manner.
- Monitor employee turnover and react appropriately to improve retention.
- Ensure compliance to standards, policies and procedures of the organization.
- Administer the various processes, for the employees, in coordination with the Human Resources department.
- Coordinate recruitment and selection process in partnership with the Human Resources Manager.
- Monitor staffing/scheduling program of the employees and ensure the proper execution in order to provide an appropriate level of service to customers and employees.
Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- And the propensity to recognize and acknowledge other peoples’ ideas.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Qualifications
Bachelor’s degree in Human Resources, Hotel Management, Business Administration, or a related field.
Additional Information
Good communication, interpersonal, and organizational skills.
1–3 years of experience in HR or People & Culture, preferably in the hospitality industry.
Knowledge of HR operations, employee engagement, recruitment, onboarding, and HR documentation.
