Assistant Director of People & Culture

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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• Oversees the day-to-day operations of the People & Culture department, ensuring that all activities are carried out efficiently, accurately, and in accordance with company policies and established procedures.
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• Coordinates the implementation of approved People & Culture plans, initiatives, and projects and monitors progress against agreed deadlines and objectives.
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• Ensures that People & Culture services are delivered consistently across departments and properties, where applicable, in line with company standards and operational requirements.
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• Identifies operational challenges, administrative gaps, and opportunities for process improvement and recommends appropriate corrective actions to the Director of People &Culture.
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• Supports the Director of People & Culture in preparing departmental objectives, operational plans, budgets, and periodic performance reports.
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• Coordinates recruitment activities with department heads and hiring managers to ensure that approved vacancies are filled within the required timeframe and according to established recruitment standards.
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• Reviews manpower requisitions, monitors vacancy status, and follows up on recruitment progress, highlighting critical positions and staffing shortages to the Director of People & Culture.
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• Ensures that recruitment documentation, candidate assessments, interview records, reference checks, and employment approvals are completed in accordance with company procedures.
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• Supports the effective utilization of internal talent by coordinating internal transfers, promotions, employee referrals, and internal vacancy announcements.
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• Monitors recruitment sources, hiring costs, time-to-fill, and recruitment outcomes and prepares reports to support continuous improvement in staffing efficiency.
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• Coaches hiring managers on recruitment procedures, interviewing techniques, candidate evaluation, and the importance of fair and consistent selection practices.
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• Ensures the effective coordination of pre-employment formalities, joining procedures, orientation programs, probationary reviews, and employee integration activities.
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• Monitors the completion and accuracy of employee documentation, employment contracts, personnel files, and required system records.
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• Coordinates employee transfers, promotions, changes in employment status, contract renewals, and separation procedures in accordance with approved policies.
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• Ensures that exit interviews are conducted where applicable, feedback is documented, and recurring concerns are reported to the Director of People & Culture for appropriate action.
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• Coordinates the timely completion of clearance procedures, final employment documentation, and other required formalities for departing employees.
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• Supports the maintenance of a positive working environment by promoting open communication, mutual respect, employee engagement, and professional workplace relationships.
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• Handles routine employee relations matters within the scope of delegated authority and escalates complex, sensitive, or high-risk cases to the Director of people & Culture.
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• Ensures that employee grievances, concerns, and complaints are documented, followed up, and addressed fairly, confidentially, and in accordance with company policies and applicable legislation.
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• Coordinates employee engagement initiatives, communication activities, recognition programs, and welfare events in collaboration with the relevant departments.
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• Follows up on Employee Engagement Survey action plans with department heads, monitors completion, and reports progress and outstanding actions.
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• Supports the consistent application of disciplinary procedures, ensures that relevant documentation is maintained, and coordinates disciplinary committee meetings when required and authorized.
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• Monitors employee turnover, absenteeism, grievances, and other employee relations indicators and highlights trends requiring management attention.
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• Coordinates the implementation of the annual training plan in cooperation with the Learning and Development team and departmental trainers.
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• Monitors mandatory training completion, departmental training records, orientation attendance, and compliance with established training requirements.
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• Supports the identification of employee development needs through performance appraisals, departmental feedback, and operational observations.
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• Coordinates leadership development, cross-training, career development, and internal mobility initiatives in line with approved talent management plans.
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• Ensures that training records, attendance sheets, evaluation forms, and supporting documents are maintained accurately and are available for audits when required.
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• Coordinates the annual performance appraisal process, communicates deadlines, monitors completion, and follows up with department heads on outstanding evaluations.
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• Supports the preparation and monitoring of individual development plans and follows up on agreed development actions with employees and their managers.
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• Maintains updated records of internal promotions, high-potential employees, and identified development opportunities to support succession planning activities.
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• Coordinates talent review meetings and prepares the relevant employee data, reports, and documentation for management discussion.
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• Ensures that performance management procedures are applied consistently and that employee assessment documentation is completed in accordance with company guidelines.
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• Coordinates the preparation and verification of employee information required for payroll processing, including attendance, overtime, leave, employee movements, and other authorized payroll inputs.
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• Works closely with the Finance and Payroll teams to investigate payroll discrepancies, resolve data issues, and ensure timely submission of required information.
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• Monitors employee attendance, overtime, leave balances, absenteeism, and related reports to identify discrepancies and support effective labor cost control.
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• Coordinates the administration of employee benefits, medical insurance, recognition programs, and other approved employee welfare initiatives.
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• Maintains the confidentiality of salary and employee compensation information and ensures that changes to employee compensation are processed only with the required approvals.
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• Assists in preparing manpower cost reports, payroll summaries, and employee-related financial data for review by the Director of People & Culture and Finance.
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• Ensures the accuracy, completeness, confidentiality, and proper maintenance of personnel files, employee records, P&C databases, and electronic documentation.
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• Monitors the preparation and submission of monthly People & Culture ports, including headcount, vacancies, turnover, absenteeism, labor costs, overtime, and employee movements.
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• Ensures that P&C systems and employee databases are updated promptly following recruitment, transfers, promotions, salary changes, and employee separations, subject to the required approvals.
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• Coordinates the preparation of P&C reports, presentations, dashboards, and supporting documentation for management meetings and internal reviews.
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• Ensures that employee information is accessed, processed, retained, and disclosed only in accordance with applicable data protection requirements and company policies.
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• Monitors the maintenance of employee notice boards and internal P&C communication channels to ensure that approved information is accurate and up to date.
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• Ensures that day-to-day P&C procedures are carried out in accordance with applicable labor legislation, company policies, and approved operational standards.
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• Monitors employment documentation, statutory records, and required submissions to relevant governmental and regulatory authorities, in coordination with the responsible parties.
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• Supports internal and external P&C audits by preparing required documents, reviewing personnel records, and following up on identified corrective actions.
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• Monitors the validity and completeness of employment-related documentation and escalates potential compliance risks to the Director of People & Culture.
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• Coordinates the implementation of approved corrective and preventive actions arising from audits, inspections, and compliance reviews.
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• Supervises and coordinates assigned People & Culture team members, ensuring clear task allocation, accountability, and timely completion of departmental responsibilities.
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• Provides day-to-day guidance and coaching to P&C team members to improve service quality, technical knowledge, productivity, and professional development.
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• Identifies training needs within the P&C team and coordinates appropriate learning opportunities to strengthen operational capability.
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• Encourages collaboration between People & Culture and other departments to resolve operational issues and improve employee service delivery.
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• Maintains effective working relationships with department heads, employees, and support functions while ensuring appropriate confidentiality and professional conduct.
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• Acts on behalf of the Director of People & Culture during periods of absence when formally delegated, within the limits of approved authority and company procedures.
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• Maintains regular communication with department heads to address staffing requirements, employee concerns, training needs, and other P&C operational matters.
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• Participates in departmental and management meetings as required and provides accurate P&C updates, reports, and follow-up actions.
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• Advises managers on the practical application of P&C policies and procedures and refers matters requiring management approval or specialist advice to the appropriate authority.
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• Supports the implementation of organizational initiatives and operational changes by coordinating employee communication and following up on agreed activities.
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• Promotes a service-oriented approach within the P&C department and ensures that employee and management inquiries are handled professionally and within reasonable timeframes.
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• Supports the implementation of the property's occupational health and safety procedures within the scope of P&C responsibilities.
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• Coordinates employee safety orientation and relevant mandatory training in cooperation with the Safety and Security departments.
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• Participates in emergency response activities when assigned and supports employee communication and attendance coordination during emergency situations.
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• Ensures that work-related incidents involving employees are reported and documented through the established procedures and referred to the appropriate departments for investigation and follow-up.
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• Promotes environmental awareness within the P&C department and encourages responsible consumption of paper, stationery, water, energy, and other resources.
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• Supports the implementation of approved energy-saving, waste reduction, recycling, and environmental protection initiatives.
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• Ensures that any chemicals or hazardous materials handled within assigned duties are managed safely and in accordance with applicable legislation and property procedures.
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• Complies with applicable quality management, food safety management, environmental management, and occupational health and safety requirements relevant to the position.
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• Participates in departmental training, inspections, and audits related to applicable management systems and follows up on assigned corrective actions.
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• Maintains strict confidentiality regarding employee records, compensation information, investigations, and other sensitive People & Culture matters.
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• Demonstrates professional conduct, integrity, fairness, accountability, and compliance with the organization's code of conduct and policies.
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• Ensures that all assigned responsibilities are performed in accordance with the hotel's service standards, operating procedures, and organizational values.
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•     Performs any additional duties assigned by the Director of People & Culture, General Manager, or hotel management that are consistent with the position and operational requirements.

• Education: Bachelor`s degree or 2-years degree from an accredited university in licentiate of law, Human Resources, Business Administration, or related major
• Experience: 4 years’ experience in the human resources, management operations, or related professional area.
• Foreign Language: Sufficient level of English to be able to write reports according to international standards.
• Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.
• Computer Literacy: MS Office applications.
• Skills: Has good command of the legislation and procedures related to the job and department. Is familiar with other processes that affect the job. Is responsible for managing and/or implementing sub-process. Expected to integrate and coordinate an important unit of the facility.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.